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~person:"Blut, Markus"
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Customer satisfaction
5
Einzelhandel
5
Kundenzufriedenheit
5
Lieferantenmanagement
5
Retail trade
5
Supplier relationship management
5
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Deutschland
3
Germany
3
Konsumentenverhalten
3
B-to-B-Marketing
2
Beschwerdemanagement
2
Betriebsform
2
Business-to-business marketing
2
Complaint management
2
Dienstleistungsqualität
2
Meta-Analyse
2
Meta-analysis
2
Retail format
2
Service quality
2
Switching behaviour
2
Switching costs
2
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B2B-customer satisfaction
1
Bestellung
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Bundling strategy
1
Business-to-business
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Buyer-seller relationships
1
Canada
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Capital goods industry
1
Competitive advantage
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Country differences
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Customer relationships
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Dienstleistung
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Dienstleistungshandel
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Blut, Markus
Anderson, Kym
892
Mattoo, Aaditya
456
Hoekman, Bernard M.
422
Whalley, John
412
Wagner, Joachim
360
Francois, Joseph F.
352
Felbermayr, Gabriel
349
Martin, Will
331
Olarreaga, Marcelo
331
Bown, Chad P.
328
Helpman, Elhanan
324
Egger, Peter
310
Nunnenkamp, Peter
307
Greenaway, David
299
Staiger, Robert W.
299
Deardorff, Alan V.
295
Hoekman, Bernard
292
Grossman, Gene M.
283
Fontagné, Lionel
275
Baldwin, Richard E.
271
Langhammer, Rolf J.
266
Larch, Mario
264
Feenstra, Robert C.
260
Martínez-Zarzoso, Inmaculada
259
Bahmani-Oskooee, Mohsen
246
Anderson, James E.
238
Irwin, Douglas A.
236
Stehrer, Robert
226
Stern, Robert Mitchell
226
Bernard, Andrew B.
225
Winters, Leonard Alan
224
De Melo, Jaime
223
Markusen, James R.
220
Milner, Chris
217
Cadot, Olivier
216
Aizenman, Joshua
213
Marjit, Sugata
213
Tarr, David G.
209
Morrissey, Oliver
203
Bhagwati, Jagdish N.
202
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Journal of retailing
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Retailing in the 21st century : current and future trends
2
Die Betriebswirtschaft : DBW
1
Handbuch Multi-Channel-Marketing
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of service research : JSR
1
Planung in kleinen und mittleren Unternehmen
1
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ECONIS (ZBW)
12
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1
Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10009782110
Saved in:
2
Testing retail marketing-mix effects on patronage : a meta-analysis
Blut, Markus
;
Teller, Christoph
;
Floh, Arne
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 113-135
Persistent link: https://www.econbiz.de/10011881392
Saved in:
3
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
4
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
5
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
6
What to expect after the honeymoon : testing a lifecycle theory of franchise relationships
Blut, Markus
;
Backhaus, Christof
;
Heußler, Tobias
; …
- In:
Journal of retailing
87
(
2011
)
3
,
pp. 306-319
Persistent link: https://www.econbiz.de/10009380015
Saved in:
7
Customer solutions in the capital goods industry : examining the impact of the buying center
Töllner, Alke
;
Blut, Markus
;
Holzmüller, Hartmut H.
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 712-722
Persistent link: https://www.econbiz.de/10009274064
Saved in:
8
Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
Saved in:
9
Distribution (place) : current status and future evolution of retail formats
Ahlert, Dieter
;
Blut, Markus
;
Evanschitzky, Heiner
- In:
Retailing in the 21st century : current and future trends
,
(pp. 337-356)
.
2010
Persistent link: https://www.econbiz.de/10003938768
Saved in:
10
Erfolgsfaktoren des Multi-Channel-Marketings
Ahlert, Dieter
;
Blut, Markus
;
Michaelis, Manuel
- In:
Handbuch Multi-Channel-Marketing
,
(pp. 273-296)
.
2007
Persistent link: https://www.econbiz.de/10003434861
Saved in:
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