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~person:"Bosma, Joost"
~person:"Van Lierop, Dea"
~subject:"Dienstleistungsqualität"
~subject:"Netherlands"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
Netherlands
Customer satisfaction
3
Kundenzufriedenheit
3
Local public transport
3
Service quality
3
Öffentlicher Nahverkehr
3
Beziehungsmarketing
2
Relationship marketing
2
Bibliometrics
1
Bibliometrie
1
Consumer behaviour
1
Konsumentenverhalten
1
Loyalty
1
Niederlande
1
Norway
1
Norwegen
1
Public transit
1
Public transport
1
Railway transport
1
Satisfaction
1
Schienenverkehr
1
Service attributes
1
Structural equation model
1
Structural equation modeling
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Strukturgleichungsmodell
1
big data
1
customer satisfaction
1
literature review
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loyalty
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public transport
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ridership retention
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satisfaction
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service factors
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Aufsatz in Zeitschrift
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Bosma, Joost
Van Lierop, Dea
Srivastava, Govind Nath
3
Veeneman, Wijnand W.
3
Edvardsson, Bo
2
El-Geneidy, Ahmed
2
Ittamalla, Rajesh
2
Kumar, Daruri Venkata Srinivas
2
Muñoz, Juan Carlos
2
Pareigis, Jörg
2
Rönnbäck, Åsa
2
Verhoef, Peter C.
2
Ambrosino, Giorgio
1
Antoniou, Constantinos
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1
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1
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1
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1
Badami, Madhav G.
1
Bakti, I Gede Mahatma Yuda
1
Barabino, Bendetto
1
Baraçlı, Hayri
1
Barbaresco, Gabriele
1
Bilişik, Özge Nalan
1
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1
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1
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1
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1
De Veyra, Janna M.
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Deiana, Eusebio
1
Dhawan, Ritu
1
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Interfaces : the INFORMS journal on the practice of operations research
1
Research in transportation economics
1
Transport reviews : TR
1
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ECONIS (ZBW)
3
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What influences satisfaction and loyalty in public transport? : a review of the literature
Van Lierop, Dea
;
Badami, Madhav G.
;
El-Geneidy, Ahmed
- In:
Transport reviews : TR
38
(
2018
)
1
,
pp. 52-72
Persistent link: https://www.econbiz.de/10011866181
Saved in:
2
Developing a service improvement system for the National Dutch Railways
Verhoef, Peter C.
;
Heijnsbroek, Martin
;
Bosma, Joost
- In:
Interfaces : the INFORMS journal on the practice of …
47
(
2017
)
6
,
pp. 489-504
Persistent link: https://www.econbiz.de/10011784189
Saved in:
3
Enjoying loyalty : the relationship between service quality, customer satisfaction, and behavioral intentions in public transit
Van Lierop, Dea
;
El-Geneidy, Ahmed
- In:
Research in transportation economics
59
(
2016
),
pp. 50-59
Persistent link: https://www.econbiz.de/10011706711
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