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~person:"Bujisic, Milos"
~person:"Shahin, Arash"
~person:"Zapata-Aguirre, Sandra"
~subject:"Airport"
~subject:"Satisfaction"
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Airport
Satisfaction
Service quality
40
Dienstleistungsqualität
37
Customer satisfaction
27
Kundenzufriedenheit
24
Quality management
17
Qualitätsmanagement
17
Hotel industry
9
Hotellerie
9
Iran
8
Consumer behaviour
7
Konsumentenverhalten
7
Performance measurement
6
Performance-Messung
6
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4
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Data envelopment analysis
4
Data-Envelopment-Analyse
4
Hotel
4
Multi-criteria analysis
4
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4
Prioritization
4
Product quality
4
Produktqualität
4
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4
customer satisfaction
4
Data mining
3
Dienstleistungssektor
3
Kano model
3
Measurement
3
Messung
3
Service industry
3
Airport service quality
2
Ambience
2
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2
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2
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Bujisic, Milos
Shahin, Arash
Zapata-Aguirre, Sandra
Ali, Faizan
5
Bilgihan, Anil
4
Fatima, Johra Kayeser
4
McColl-Kennedy, Janet R.
4
Rupp, Nicholas G.
4
Altinay, Levent
3
Astrini, Nidya Judhi
3
Bakti, I Gede Mahatma Yuda
3
Brueckner, Jan K.
3
Clotfelter, Charles T.
3
DeSimone, Jeff
3
Del Chiappa, Giacomo
3
Girvin, Raquel
3
Gomes, Carlos Francisco
3
Han, Heesup
3
Ladd, Helen F.
3
Ladeira, Wagner Junior
3
Lobo, Antonio
3
Mainardes, Emerson Wagner
3
Meldau, Sandrina
3
Nicolau, Juan Luis
3
Pantouvakis, Angelos
3
Rakhmawati, Tri
3
Razzaque, Mohammed Abdur
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Ryu, Kisang
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Sampaio, Cláudio Hoffmann
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Santini, Fernando de Oliveira
3
Saydam, Mehmet Bahri
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Sultan, Parves
3
Theodorakis, Nicholas D.
3
Widianti, Tri
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Yarmen, Medi
3
Ahn, Jiseon
2
Ahrholdt, Dennis C.
2
Akter, Shahriar
2
Alrawadieh, Zaid
2
Antwi, Collins Opoku
2
Anwar, Md. Aftab
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Arasli, Hüseyin
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International journal of hospitality management
1
International journal of productivity and quality management : IJPQM
1
Journal of hospitality marketing & management
1
Technological forecasting & social change : an international journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management perspectives : TMP
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
7
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1
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
2
Airport
service
quality
drivers of passenger satisfaction
Bogicevic, Vanja
;
Yang, Wan
;
Bilgihan, Anil
;
Bujisic, Milos
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
4
,
pp. 3-18
Persistent link: https://www.econbiz.de/10010226571
Saved in:
3
Travelers satisfaction with food and beverage services in airports
Del Chiappa, Giacomo
;
Seijas Giménez, María Nela
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 829-845
Persistent link: https://www.econbiz.de/10011784145
Saved in:
4
The impact of traveler-focused airport technology on traveler satisfaction
Bogicevic, Vanja
;
Bujisic, Milos
;
Bilgihan, Anil
;
Yang, Wan
- In:
Technological forecasting & social change : an …
123
(
2017
),
pp. 351-361
Persistent link: https://www.econbiz.de/10011898199
Saved in:
5
Customer perception of
service
quality
: the role of information and communication technologies (ICTs) at airport functional areas
Brida, Juan Gabriel
;
Moreno, Luis
;
Zapata-Aguirre, Sandra
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 209-216
Persistent link: https://www.econbiz.de/10011619580
Saved in:
6
Subscribed content relationship between guest experience, personality characteristics, and satisfaction : moderating effect of extraversion and openness to experience
Bujisic, Milos
;
Bilgihan, Anil
;
Smith, Scott
- In:
Tourism analysis : an interdisciplinary tourism & …
20
(
2015
)
1
,
pp. 25-38
Persistent link: https://www.econbiz.de/10010516613
Saved in:
7
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
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