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~person:"Buoye, Alexander"
~person:"Kunz, Werner"
~subject:"Konsumentenverhalten"
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Search: "Journal of service management"
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Konsumentenverhalten
Consumer behaviour
5
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Kundenzufriedenheit
3
Satisfaction
2
Share of wallet
2
Age group
1
Altersgruppe
1
Brand
1
Brand management
1
Cohort analysis
1
Confidence
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Consumer behavior
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Consumer satisfaction
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Customer behaviour
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Double jeopardy
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Kohortenanalyse
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Longitudinal data
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Loyalty
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Markenartikel
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Markenführung
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Market share
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Marktanteil
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Motivation
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Online retailing
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Online-Handel
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Relative metrics
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Service encounters
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Buoye, Alexander
Kunz, Werner
Aksoy, Lerzan
7
Keiningham, Timothy
5
Wirtz, Jochen
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Bloemer, Johanna M.
4
Malthouse, Edward C.
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Mattila, Anna S.
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Cooil, Bruce
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Hammedi, Wafa
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Lariviere, Bart
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Edvardsson, Bo
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Gruber, Thorsten
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Hammerschmidt, Maik
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Hillebrand, Bas
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Hollebeek, Linda D.
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Joosten, Herm
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Kandampully, Jay
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Ramaseshan, B.
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Rust, Roland T.
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Sparks, Beverley
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Wu, Luorong
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Ahuvia, Aaron
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Akaka, Melissa Archpru
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Akpinar, Ezgi
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Journal of service management
5
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ECONIS (ZBW)
5
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1
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
2
Perceptions are relative : a examination of the relationship between relative satisfaction medtrics and share of wallet
Keiningham, Timothy Lee
;
Cooil, Bruce
;
Malthouse, Edward C.
- In:
Journal of service management
26
(
2015
)
1
,
pp. 2-43
Persistent link: https://www.econbiz.de/10010504652
Saved in:
3
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
4
Trust development in e-services : a cohort analysis of Millennials and Baby Boomers
Obal, Michael
;
Kunz, Werner
- In:
Journal of service management
24
(
2013
)
1
,
pp. 45-63
Persistent link: https://www.econbiz.de/10009728599
Saved in:
5
How to transform consumers into fans of your brand
Jahn, Benedikt
;
Kunz, Werner
- In:
Journal of service management
23
(
2012
)
3
,
pp. 344-361
Persistent link: https://www.econbiz.de/10009619164
Saved in:
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