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~person:"Carlson, Jamie"
~source:"econis"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Online retailing
7
Online-Handel
7
Consumer behaviour
5
Konsumentenverhalten
5
Service quality
5
Beziehungsmarketing
4
Customer satisfaction
4
Kundenzufriedenheit
4
Relationship marketing
4
Website
3
Einzelhandel
2
Measurement
2
Messung
2
Multichannel strategy
2
Multikanalvertrieb
2
Retail trade
2
Australia
1
Australien
1
Benutzerschnittstelle
1
Bewertung
1
Confidence
1
Customer analysis
1
Customer experience
1
Customer experience measurement
1
Customer perceived value
1
Customer value
1
Distribution channel
1
E-commerce
1
Electronic Commerce
1
Evaluation
1
Kundenanalyse
1
Kundenwert
1
Loyalty
1
Multi-channel retail
1
Multi-country research
1
Omnichannel
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Omnichannel retailing
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Online channel
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Quality
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Carlson, Jamie
Kalia, Prateek
5
Usman, Osly
5
Xu, Xun
5
Ba, Sulin
4
Law, Rob
4
Michaels, Guy
4
Ater, Itai
3
Bressolles, Grégory
3
Cho, Yun Kyung
3
Dahlstrand-Rudin, Amanda
3
Duarte, Paulo
3
Falk, Tomas
3
Grewal, Dhruv
3
Ha, Sejin
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Jiang, Ling
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Jun, Minjoon
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Kumar, Vikas
3
Li, Hongxiu
3
Luther, William J.
3
Marimon, Frederic
3
Nosko, Chris
3
O'Cass, Aron
3
Orlov, Eugene
3
Park, Jungkun
3
Paul, Justin
3
Prybutok, Victor R.
3
Rabinovich, Elliot
3
Sachan, Amit
3
Sajad Rezaei
3
Sebastianelli, Rose
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Sparks, Beverley
3
Sreejesh, S.
3
Tamimi, Nabil
3
Ye, Qiang
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Zhang, Min
3
Abdul Rahman
2
Adhikari, Arnab
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Aggarwal, Aanchal
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Australasian marketing journal
1
Journal of retailing
1
Journal of retailing and consumer services
1
Managing service quality : MSQ ; an international journal
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
2
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
3
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
4
An e-retailing assessment of perceived website-service innovativeness : implications for website quality evaluations, loyalty and word of mouth
O'Cass, Aron
;
Carlson, Jamie
- In:
Australasian marketing journal
20
(
2012
)
1
,
pp. 28-36
Persistent link: https://www.econbiz.de/10009508012
Saved in:
5
Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
Carlson, Jamie
;
O'Cass, Aron
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 264-286
Persistent link: https://www.econbiz.de/10009232064
Saved in:
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