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~person:"Cham Tat Huei"
~person:"Lee, Hye Eun"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Dienstleistungsqualität
57
Service quality
57
Customer satisfaction
25
Kundenzufriedenheit
25
Consumer behaviour
17
Konsumentenverhalten
17
USA
13
United States
13
Beziehungsmarketing
11
Hospital
11
Krankenhaus
11
Relationship marketing
11
Cross-cultural management
10
Bildungsniveau
9
Educational achievement
9
Lehrkräfte
9
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Customer service
7
Kundenservice
7
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6
Schule
6
Schüler
6
Allgemeinbildende Schule
5
Bildungsertrag
5
Cultural identity
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Dienstleistungssektor
5
Kulturelle Identität
5
Returns to education
5
School
5
School of general education
5
Service industry
5
Betriebswirtschaftliches Ziel
4
Bias
4
Corporate objective
4
Estimation
4
Higher education institution
4
Hochschule
4
Intercultural service encounters
4
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10
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Cham Tat Huei
Lee, Hye Eun
Sharma, Piyush
Staiger, Douglas
Kim, Namwoon
3
Tam, Jackie L. M.
2
Zhan, Wu
2
Aattila, Anna S.
1
Abdullah, Nor Asiah
1
Al Shaer, Aisha Saif
1
Alshaibani, Elham
1
Alén, Elisa
1
Bakir, Ali
1
Barry, James M.
1
Bennett, Keri
1
Boon Liat Cheng
1
Brady, Michael K.
1
Carlos Villamarín, Pablo de
1
Chang, Hsin Hsin
1
Chase, Richard B.
1
Crotts, John
1
Dawson, Mary
1
Doney, Patricia M.
1
Durgee, Jeffrey F.
1
Fam, Kim Shyan
1
Farouk, Sherine
1
Friedman, Ray
1
Gallarza-Granizo, Martina G.
1
Gaur, Sanjaya Singh
1
Gnanlet, Adelina
1
Ha, Inhyuck
1
Hamid Rizal
1
Herjanto, Halimin
1
Hiram Ting
1
Huang, Songshan
1
Huang, Yinghua
1
Huong Thi Thanh Tran
1
Hwang, Joyce Hyunjoo
1
Jabeen, Fauzia
1
Jeng, Don Jyh-Fu
1
Johnson, Guillaume D.
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The journal of services marketing
4
A Research Agenda for Service Marketing
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
3
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
4
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
5
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
6
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
7
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
8
Understanding culture on the effectiveness of restaurant servers' check-back style
Lee, Hye Eun
;
Hwang, Joyce Hyunjoo
;
Bennett, Keri
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1905-1926
Persistent link: https://www.econbiz.de/10011447588
Saved in:
9
Does a server's attentiveness matter? : understanding intercultural service encounters in restaurants
Lee, Hye Eun
- In:
International journal of hospitality management
50
(
2015
),
pp. 134-144
Persistent link: https://www.econbiz.de/10011388037
Saved in:
10
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
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