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~person:"Chi, Christina Geng-Qing"
~person:"Fu, Xiaoxiao"
~person:"Kleinaltenkamp, Michael"
~subject:"Beziehungsmarketing"
~subject:"Destination management"
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Search: "Customer relationship management"
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Beziehungsmarketing
Destination management
Relationship marketing
40
Consumer behaviour
15
Konsumentenverhalten
15
Customer satisfaction
12
Kundenzufriedenheit
12
B-to-B-Marketing
11
Business-to-business marketing
11
Lieferantenmanagement
11
Supplier relationship management
11
Theorie
8
Theory
8
Dienstleistungsqualität
6
Marketing management
6
Marketingmanagement
6
Service quality
6
Customer integration
5
Customer value
5
Deutschland
5
Germany
5
Kundenintegration
5
Kundenwert
5
Beschaffung
4
Betriebliche Wertschöpfung
4
Bundling strategy
4
Customer service
4
Erfolgsfaktor
4
Holiday behaviour
4
Kundenorientierung
4
Kundenservice
4
Leistungsbündel
4
Procurement
4
Success factor
4
Urlaubsverhalten
4
Value creation
4
Beschwerdemanagement
3
Beziehungsmanagement
3
Brand image
3
China
3
Complaint management
3
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Undetermined
19
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Article
32
Book / Working Paper
8
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Article in journal
22
Aufsatz in Zeitschrift
22
Aufsatz im Buch
10
Book section
10
Aufsatzsammlung
3
Collection of articles of several authors
3
Sammelwerk
3
Konferenzschrift
2
Case study
1
Conference proceedings
1
Fallstudie
1
Hochschulschrift
1
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1
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1
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1
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Language
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English
24
German
16
Author
All
Chi, Christina Geng-Qing
Fu, Xiaoxiao
Kleinaltenkamp, Michael
Bruhn, Manfred
112
Homburg, Christian
108
Kumar, V.
80
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
50
Herrmann, Andreas
49
Bauer, Hans H.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Stock-Homburg, Ruth
34
Hippner, Hajo
33
Smith, Alan D.
33
Thaichon, Park
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Prentice, Catherine
31
Neslin, Scott A.
30
Reichwald, Ralf
30
Svensson, Göran
30
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Matzler, Kurt
28
Sheth, Jagdish N.
28
Eggert, Andreas
27
Grewal, Dhruv
27
Walsh, Gianfranco
27
Grönroos, Christian
26
Quach, Sara
26
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Tourism management : research, policies, practice
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Theorie und Praxis des Dienstleistungsmarketing : aktuelle Konzepte und Entwicklungen
2
Australasian marketing journal
1
Business relationship management and marketing
1
Der deutsche Maschinenbau in den neunziger Jahren : Kontinuität und Wandel einer Branche
1
Gabler-Edition Wissenschaft / Business-to-Business-Marketing
1
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
1
International Journal of Hospitality and Event Management
1
International journal of hospitality management
1
Journal of Business & Industrial Marketing
1
Journal of Inter-Organizational Relationships
1
Journal of business economics : JBE
1
Journal of hospitality marketing & management
1
Journal of service research
1
Journal of travel and tourism marketing
1
Kapazitätsmanagement in Dienstleistungsunternehmungen : Grundlagen und Gestaltungsmöglichkeiten
1
Management for Professionals
1
Marketing und Innovation in disruptiven Zeiten
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Springer eBook Collection / Business and Economics
1
Technischer Vertrieb
1
The service industries journal
1
Tourism review : the official journal of the AIEST
1
Volume 21, Issue 2
1
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
1
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ECONIS (ZBW)
40
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1
Customer Success Management : Helping Business Customers Achieve Their Goals
Kleinaltenkamp, Michael
;
Prohl-Schwenke, Katharina
; …
-
2023
-related management concepts such as value-based selling, key account management and
customer
relationship
management
. The presented …
Persistent link: https://www.econbiz.de/10014229312
Saved in:
2
Perceived authenticity and place attachment : new findings from Chinese world heritage sites
Yi, Xiaoli
;
Fu, Xiaoxiao
;
So, Kevin Kam Fung
;
Zheng, Chunhui
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
5
,
pp. 800-826
Persistent link: https://www.econbiz.de/10014292005
Saved in:
3
Marketing und Innovation in disruptiven Zeiten : eine Einführung und eine Einordnung der Beiträge dieses Buches
Kleinaltenkamp, Michael
;
Gabriel, Lorenz
;
Morgen, Julian
; …
- In:
Marketing und Innovation in disruptiven Zeiten
,
(pp. 1-29)
.
2023
Persistent link: https://www.econbiz.de/10013555040
Saved in:
4
Rethinking customer-perceived value in business markets from an organizational perspective
Kleinaltenkamp, Michael
;
Eggert, Andreas
;
Kashyap, Vishal
; …
- In:
Journal of Inter-Organizational Relationships
28
(
2022
)
1/2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10013460222
Saved in:
5
What drives the implementation of customer success management? : antecedents of customer success management from suppliers' and customers' perspectives
Kleinaltenkamp, Michael
;
Prohl-Schwenke, Katharina
; …
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 338-350
Persistent link: https://www.econbiz.de/10013259095
Saved in:
6
The effects of intragroup guanxi interaction on customers' intentions to complain
Xu, Xing'an
;
Chi, Christina Geng-Qing
;
Cai, Ruiying
;
Pan, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1411-1435
Persistent link: https://www.econbiz.de/10013387411
Saved in:
7
The future of B2B customer solutions in a post-COVID-19 economy : managerial issues and an agenda for academic inquiry
Bond, Edward U., III
;
Jong, Ad de
;
Eggert, Andreas
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 401-408
Persistent link: https://www.econbiz.de/10012391593
Saved in:
8
How business customers judge customer success management
Prohl-Schwenke, Katharina
;
Kleinaltenkamp, Michael
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 197-212
Persistent link: https://www.econbiz.de/10013194573
Saved in:
9
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
10
Customer capabilities for solution offerings in business markets
Elgeti, Laura
;
Danatzis, Ilias
;
Kleinaltenkamp, Michael
- In:
Industrial marketing management : the international …
90
(
2020
),
pp. 44-59
Persistent link: https://www.econbiz.de/10012321913
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