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~person:"D'Cruz, Premilla"
~subject:"Call centre"
~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
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Call centre
Dienstleistungsqualität
Kundenzufriedenheit
Callcenter
12
India
12
Indien
12
Arbeitsbedingungen
4
Working conditions
4
Betriebsklima
2
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Auslandsverlagerung
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BPO
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Business Process Outsourcing
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Call centres
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Dienstleistungsgesellschaft
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Financial crisis
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Finanzkrise
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Firmenimage
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GVC
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Gewerkschaft
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Indian call centres
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Job design
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D'Cruz, Premilla
Doellgast, Virginia
16
Connell, Julia
14
Burgess, John
12
Noronha, Ernesto
12
Russell, Bob
12
Taylor, Phil
12
Sauermann, Jan
11
Holtgrewe, Ursula
10
Jouini, Oualid
10
L'Ecuyer, Pierre
10
Mirchandani, Kiran
10
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Sutter, Matthias
8
Akşin, Zeynep
7
Grip, Andries de
7
Hannif, Zeenobiyah
7
Kumar, Anuj
7
Mandelbaum, Avishai
7
Shen, Haipeng
7
Shumsky, Robert A.
7
Stolletz, Raik
7
Aparicio-Valverde, Mireia
6
Bain, Peter
6
Batt, Rosemary L.
6
Dallery, Yves
6
Emadi, Seyed Morteza
6
Gans, Noah
6
Ibrahim, Rouba
6
Kwon, Hyunji
6
Pinker, Edieal J.
6
Poster, Winifred R.
6
Thite, Mohan
6
Van Jaarsveld, Danielle
6
Abdullateef, Aliyu Olayemi
5
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New technology, work and employment
2
The international journal of human resource management
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Employee relations
1
Global business review
1
Handbook of research on knowledge-intensive organizations
1
Industrial relations journal
1
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Work and life in the global economy : a gendered analysis of service work
1
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ECONIS (ZBW)
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1
Customer cyberbullying : the experiences of India's international-facing call centre agents
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Boundary spanning elements and the marketing function …
,
(pp. 9-32)
.
2015
Persistent link: https://www.econbiz.de/10010506341
Saved in:
2
The incidence of interpersonal workplace bullying in India's ITES-BPO sector
D'Cruz, Premilla
;
Rayner, Charlotte
- In:
The Indian journal of labour economics : a quarterly …
57
(
2014
)
2
,
pp. 226-242
Persistent link: https://www.econbiz.de/10011403757
Saved in:
3
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
4
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
5
Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
6
The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Employee relations
33
(
2011
)
3
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
Saved in:
7
Domestic labour : the experience of work in India's other call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
Work and life in the global economy : a gendered …
,
(pp. 99-123)
.
2010
Persistent link: https://www.econbiz.de/10003938371
Saved in:
8
Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
Saved in:
9
Engaging the professional : organising call centre agents in India
Noronha, Ernesto
;
D'Cruz, Premilla
- In:
Industrial relations journal
40
(
2009
)
3
,
pp. 215-234
Persistent link: https://www.econbiz.de/10003849646
Saved in:
10
Union formation in Indian call centres
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The next available operator : managing human resources …
,
(pp. 145-181)
.
2009
Persistent link: https://www.econbiz.de/10003923614
Saved in:
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