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~person:"Dedeoğlu, Bekir Bora"
~person:"Helkkula, Anu"
~subject:"2005-2005"
~subject:"Dienstleistungsqualität"
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2005-2005
Dienstleistungsqualität
Customer value
6
Kundenwert
6
Consumer behaviour
4
Konsumentenverhalten
4
Service quality
4
Customer satisfaction
2
Kundenzufriedenheit
2
behavioral intentions
2
2007
1
Behavioral intentions
1
Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Co-creation
1
Communicative staging of servicescape
1
Customer
1
Customer experience
1
Customer integration
1
Dienstleistung
1
Emotion
1
Emotional value
1
Gender
1
Geschlecht
1
Gesundheitswesen
1
Großbritannien
1
Health care
1
Health care system
1
Hedonic price index
1
Hedonic value
1
Hedonischer Preisindex
1
Hotel industry
1
Hotellerie
1
Image
1
Kundenintegration
1
Mobile Anwendung
1
Mobile application
1
Mobile phone
1
Mobiltelefon
1
Narrative Methode
1
Narrative method
1
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Dedeoğlu, Bekir Bora
Helkkula, Anu
Geruso, Michael
5
Prinz, Daniel
5
Gallarza, Martina G.
4
Layton, Timothy J.
4
McColl-Kennedy, Janet R.
4
Del Chiappa, Giacomo
3
Guo, Lin
3
Le Nguyen Hau
3
Pham Ngoc Thuy
3
Sesé, F. Javier
3
Sweeney, Jillian C.
3
Tang, Chuanyi
3
Aflaki, Sam
2
Ahn, Jiseon
2
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Chang, Hong-Sheng
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Danaher, Tracey S.
2
Dandis, Ala' Omar
2
Edvardsson, Bo
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Gil Saura, Irene
2
Guth, Clemens
2
Hallikas, Jukka
2
Hao, Fei
2
Hasan, Abdulla Al-Towfiq
2
Hogan, Suellen J.
2
Hollebeek, Linda D.
2
Immonen, Mika
2
Ingelsson, Pernilla
2
Itani, Omar S.
2
Iyer, Pramod
2
Melero-Polo, Iguácel
2
Mikkonen, Karri
2
Mostafa Rasoolimanesh, S.
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International journal of hospitality management
1
Journal of customer behaviour
1
Journal of service management
1
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
4
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1
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
2
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
3
Understanding the relationships of servicescape, value, image, pleasure, and behavioral intentions among hotel customers
Dedeoğlu, Bekir Bora
;
Kucukergin, Kemal Gurkan
; …
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 42-61
Persistent link: https://www.econbiz.de/10011416136
Saved in:
4
Circularity of customer service experience and customer perceived value
Helkkula, Anu
;
Kelleher, Carol
- In:
Journal of customer behaviour
9
(
2010
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
Saved in:
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