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~person:"Dedeoğlu, Bekir Bora"
~person:"Kim, Mi Ran"
~subject:"Arbeitszufriedenheit"
~subject:"Customer satisfaction"
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Arbeitszufriedenheit
Customer satisfaction
Hotel industry
12
Hotellerie
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7
Work behaviour
7
Employee retention
6
Kundenzufriedenheit
6
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Job satisfaction
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Tourism employees
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hotel industry
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Dedeoğlu, Bekir Bora
Kim, Mi Ran
Karatepe, Osman M.
30
Han, Heesup
28
Kim, Woo Gon
10
Jung, Hyo Sun
9
Torres, Edwin N.
9
Yoon, Hye Hyun
9
Kim, Seongseop
8
Hyun, Sunghyup Sean
7
Kim, Jinkyung Jenny
7
Law, Chun Hung Roberts
7
Grobelna, Aleksandra
6
Yu, Jongsik
6
Ali, Faizan
5
Caber, Meltem
5
Cobanoglu, Cihan
5
Huan, Tzung-cheng
5
Jeong, Miyoung
5
Lee, Jin-soo
5
Qu, Hailin
5
So, Kevin Kam Fung
5
Sparks, Beverley
5
Wang, Yao-Chin
5
Xu, Xun
5
Albayrak, Tahir
4
Amin, Muslim
4
Ariffin, Ahmad Azmi M.
4
Daskin, Mustafa
4
Fu, Xiaoxiao
4
Gursoy, Dogan
4
Hu, Feng
4
Kim, Peter Beomcheol
4
Knutson, Bonnie J.
4
Li, Jun
4
Mohsin, Asad
4
Morrison, Alastair M.
4
Radojevic, Tijana
4
Shi, Xiaolin
4
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Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
3
Journal of travel and tourism marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
9
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1
The effect of customer incivility on employees' work effort and intention to quit : mediating role of job satisfaction
Doğantekin, Ali
;
Boǧan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014283435
Saved in:
2
The effects of perceived behavioral integrity of supervisors on employee outcomes : moderating effects of tenure
Boğan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 511-531
Persistent link: https://www.econbiz.de/10011754009
Saved in:
3
Hotel employees' organizational behaviors from cross-national perspectives
Kim, Mi Ran
;
Choi, Laee
;
Knutson, Bonnie J.
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3082-3100
Persistent link: https://www.econbiz.de/10011804942
Saved in:
4
The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations
Kim, Mi Ran
;
Knutson, Bonnie J.
;
Choi, Laee
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 563-588
Persistent link: https://www.econbiz.de/10011578856
Saved in:
5
Understanding the relationships of servicescape, value, image, pleasure, and behavioral intentions among hotel customers
Dedeoğlu, Bekir Bora
;
Kucukergin, Kemal Gurkan
; …
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 42-61
Persistent link: https://www.econbiz.de/10011416136
Saved in:
6
The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry
Durna, Ufuk
;
Dedeoğlu, Bekir Bora
;
Balikçioglu, Sevgi
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1728-1748
Persistent link: https://www.econbiz.de/10011477056
Saved in:
7
Differences in service quality perceptions of stakeholders in the hotel industry
Dedeoğlu, Bekir Bora
;
Demirer, Halil
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 130-146
Persistent link: https://www.econbiz.de/10010516494
Saved in:
8
Understanding employee delight and voice from the internal marketing perspective
Kim, Mi Ran
;
Knutson, Bonnie J.
;
Han, Jaebum
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 260-286
Persistent link: https://www.econbiz.de/10011292866
Saved in:
9
Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran
;
Knutson, Bonnie J.
;
Vogt, Christine
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
Saved in:
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