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~person:"Del Chiappa, Giacomo"
~person:"McColl-Kennedy, Janet R."
~person:"Perdue, Richard R."
~subject:"Kundenwert"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Value Chain"
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Kundenwert
Betriebliche Wertschöpfung
17
Value creation
17
Beziehungsmarketing
13
Relationship marketing
13
Customer value
11
Customer integration
10
Kundenintegration
10
Dienstleistungsqualität
9
Service quality
9
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
5
Hotel industry
5
Hotellerie
5
Kundenzufriedenheit
5
Social Web
4
Social web
4
Value co-creation
4
value co-creation
4
Customer experience
3
Health care
3
Brand image
2
Brand management
2
Co-creation
2
Dienstleistung
2
Dienstleistungssektor
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care system
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
Inter-firm cooperation
2
Internet marketing
2
Leistungsmotivation
2
Markenführung
2
Markenimage
2
Measurement
2
Messung
2
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7
Free
1
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Article
11
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Amtsdruckschrift
Article
Aufsatz in Zeitschrift
Article in journal
11
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English
11
Author
All
Del Chiappa, Giacomo
McColl-Kennedy, Janet R.
Perdue, Richard R.
Keränen, Joona
8
Eggert, Andreas
6
Kleinaltenkamp, Michael
6
Edvardsson, Bo
5
Frow, Pennie
5
Gallarza, Martina G.
5
Grönroos, Christian
5
Madhani, Pankaj M.
5
Payne, Adrian
5
Shamim, Amjad
5
Aarikka-Stenroos, Leena
4
Heinonen, Kristina
4
Le Nguyen Hau
4
Ngo, Liem Viet
4
Saarijärvi, Hannu
4
Töytäri, Pekka
4
Ahn, Jiseon
3
Baumann, Jasmin
3
Busser, James A.
3
Cabiddu, Francesca
3
Corsaro, Daniela
3
Cossío-Silva, Francisco-José
3
Gil Saura, Irene
3
Grace, Debra
3
Jalkala, Anne
3
Khan, Imran
3
Komulainen, Hanna
3
Le Meunier-FitzHugh, Kenneth
3
Lo Iacono, Joseph
3
Luu Trong Tuan
3
Rajala, Risto
3
Revilla Camacho, Maria Angeles
3
Ritala, Paavo
3
Roth, Stefan
3
Shin, Hakseung
3
Shulga, Lenna V.
3
Skålén, Per
3
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Published in...
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of service management
2
Business horizons
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service research : JSR
1
Marketing theory
1
The journal of services marketing
1
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ECONIS (ZBW)
11
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1
Customer nontransactional value cocreation in an online hotel brand community : driving motivation, engagement behavior, and value beneficiary
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
5
,
pp. 1088-1104
Persistent link: https://www.econbiz.de/10013258957
Saved in:
2
Developing a multi-dimensional measure of hotel brand customers' online engagement behaviors to capture non-transactional value
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 593-609
Persistent link: https://www.econbiz.de/10014245435
Saved in:
3
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
4
Managing customer reviews for value co-creation : an empowerment theory perspective
Shin, Hakseung
;
Perdue, Richard R.
;
Pandelaere, Mario
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
5
,
pp. 792-810
Persistent link: https://www.econbiz.de/10012215793
Saved in:
5
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
6
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
7
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
8
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
9
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
10
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
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