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~person:"Dolen, Willemijn M. van"
~person:"Fernandes, Teresa"
~subject:"Brand image"
~subject:"Complaint management"
~subject:"Online retailing"
~type_genre:"Article in journal"
~type_genre:"Festschrift"
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Brand image
Complaint management
Online retailing
Social Web
16
Social web
16
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
8
Relationship marketing
8
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7
Online-Marketing
7
Markenimage
4
Brand management
3
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motivations
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AIRBNB
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Dolen, Willemijn M. van
Fernandes, Teresa
Law, Chun Hung Roberts
13
Dwivedi, Yogesh Kumar
9
Hajli, Nick
9
Loureiro, Sandra Maria Correia
9
Rita, Paulo
8
Hollebeek, Linda D.
7
Kumar, Vikas
7
Liang, Sai
7
Kumar, Jitender
6
Schivinski, Bruno
6
Ye, Qiang
6
Akram, Umair
5
Aslam, Wajeeha
5
Filieri, Raffaele
5
Liébana-Cabanillas, Francisco
5
Wallace, Elaine
5
Agnihotri, Durgesh
4
Becker, Kip
4
Bilgihan, Anil
4
Decker, Reinhold
4
Dennis, Alan
4
Farhat, Kashif
4
Garay Tamajón, Luis Alfonso
4
Grégoire, Yany
4
Gu, Bin
4
Guzman, Francisco
4
Hu, Nan
4
Kian Yeik Koay
4
Kulshreshtha, Kushagra
4
Kunkel, Thilo
4
Lin, Zhangxi
4
Liu, Xianwei
4
Martinez, Luis F.
4
Oestreicher-Singer, Gal
4
Pauwels, Koen
4
Rana, Nripendra P.
4
Ranfagni, Silvia
4
Sashittal, Hemant Chaitanya
4
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of electronic commerce : IJEC
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of hospitality marketing & management
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of strategic marketing
1
Psychology & marketing
1
The journal of brand management : an international journal
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ECONIS (ZBW)
8
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1
Luxury brands and social media : drivers and outcomes of consumer engagement on Instagram
Oliveira, Marta
;
Fernandes, Teresa
- In:
Journal of strategic marketing
30
(
2022
)
4
,
pp. 389-407
Persistent link: https://www.econbiz.de/10013370884
Saved in:
2
Simplicity is not key : understanding firm-generated social media images and consumer liking
Overgoor, Gijs
;
Rand, William
;
Dolen, Willemijn M. van
; …
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
3
,
pp. 639-655
Persistent link: https://www.econbiz.de/10013399580
Saved in:
3
Social media brand engagement in the context of collaborative consumption : the case of AIRBNB
Schivinski, Bruno
;
Langaro, Daniela
;
Fernandes, Teresa
; …
- In:
The journal of brand management : an international journal
27
(
2020
)
6
,
pp. 645-661
Persistent link: https://www.econbiz.de/10012304068
Saved in:
4
Understanding drivers and outcomes of lurking vs. posting engagement behaviours in social media-based brand communities
Fernandes, Teresa
;
Castro, Ana
- In:
Journal of marketing management : JMM ; journal of the …
36
(
2020
)
7/8
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012249622
Saved in:
5
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
6
Handling consumer messages on social networking sites : customer service or privacy infringement?
Demmers, Joris
;
Dolen, Willemijn M. van
;
Weltevreden, …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
1
,
pp. 8-35
Persistent link: https://www.econbiz.de/10011848488
Saved in:
7
Consumer cynicism toward collective buying : the interplay of others' outcomes, social value orientation, and mood
Dolen, Willemijn M. van
;
De Cremer, David
;
Ruyter, Ko de
- In:
Psychology & marketing
29
(
2012
)
5
,
pp. 306-321
Persistent link: https://www.econbiz.de/10009547323
Saved in:
8
Online purchase intentions : a multi-channel store image perspective
Verhagen, Tibert
;
Dolen, Willemijn M. van
- In:
Information & management : the internat. journal of …
46
(
2009
)
2
,
pp. 77-82
Persistent link: https://www.econbiz.de/10003868560
Saved in:
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