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~person:"Drengner, Jan"
~person:"Gummerus, Johanna"
~person:"Koskela-Huotari, Kaisa"
~person:"Osborne, Stephen P."
~person:"Tronvoll, Bård"
~subject:"Services"
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Search: subject_exact:"Service-Dominant Logic"
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Services
Service-Dominant Logic
31
Service-dominant logic
30
Betriebliche Wertschöpfung
11
Value creation
11
Kundenintegration
9
Marketing theory
9
Marketingtheorie
9
Customer integration
8
Dienstleistung
8
Beziehungsmarketing
7
Relationship marketing
7
Customer value
5
Innovation
5
Kundenwert
5
Public services
5
Öffentliche Dienstleistung
5
Brand management
4
Dienstleistungsmarketing
4
Dienstleistungsqualität
4
Markenführung
4
Service quality
4
Services marketing
4
Consumer behaviour
3
Customer satisfaction
3
Institutional economics
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Institutionenökonomik
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Konsumentenverhalten
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Kundenzufriedenheit
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Marketing
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Beschwerdemanagement
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Complaint management
2
Customer service
2
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2
Kommunikationsstrategie
2
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2
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Drengner, Jan
Gummerus, Johanna
Koskela-Huotari, Kaisa
Osborne, Stephen P.
Tronvoll, Bård
Edvardsson, Bo
7
Vargo, Stephen L.
7
Lusch, Robert F.
6
Akaka, Melissa Archpru
3
Anke, Jürgen
3
Furrer, Olivier
3
Helkkula, Anu
3
Ng, Irene
3
Polese, Francesco
3
Skålén, Per
3
Verma, Rajeev
3
Arnold, Christian
2
Barile, Sergio
2
Barrios, Andrés
2
Chandler, Jennifer D.
2
Chiu, Weisheng
2
Jaakkola, Elina
2
Kowalkowski, Christian
2
Löbler, Helge
2
Penin, Lara
2
Poeppelbuss, Jens
2
Rajagopal
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Wang, Fong Jia
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1
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International journal of quality and service sciences
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Managing service quality : MSQ ; an international journal
1
Review of marketing research
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ECONIS (ZBW)
7
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1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Archetypes of service innovation : implications for value cocreation
Helkkula, Anu
;
Kowalkowski, Christian
;
Tronvoll, Bård
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Exploring value propositions and service innovation : a service-dominant logic study
Skålén, Per
;
Gummerus, Johanna
;
Koskull, Catharina von
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
2
,
pp. 137-158
Persistent link: https://www.econbiz.de/10010504693
Saved in:
5
The service revolution and its marketing implications : service logic vs service dominant logic
Grönroos, Christian
;
Gummerus, Johanna
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 206-229
Persistent link: https://www.econbiz.de/10010359568
Saved in:
6
A new conceptualization of service innovation gounded in S-D logic and service systems
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 19-31
Persistent link: https://www.econbiz.de/10009754729
Saved in:
7
Service systems as a foundation for resource integration and value co-creation
Edvardsson, Bo
;
Skålén, Per
;
Tronvoll, Bård
-
2012
Persistent link: https://www.econbiz.de/10009572483
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