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~person:"Edvardsson, Bo"
~person:"Klaus, Philipp"
~person:"Siciliani, Luigi"
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Dienstleistungsqualität
60
Service quality
60
Beziehungsmarketing
21
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21
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18
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Edvardsson, Bo
Klaus, Philipp
Siciliani, Luigi
Han, Heesup
42
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
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Gong, Taeshik
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Journal of health economics
7
Journal of service management
7
The journal of services marketing
7
Journal of economic behavior & organization : JEBO
4
International journal of quality and service sciences
3
Managing service quality : MSQ ; an international journal
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Technological forecasting & social change : an international journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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1
Competition, quality and integrated health care
Brekke, Kurt R.
;
Siciliani, Luigi
;
Straume, Odd Rune
- In:
Journal of health economics
95
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014549783
Saved in:
2
The association between bed occupancy rates and hospital quality in the English National Health Service
Bosque-Mercader, Laia
;
Siciliani, Luigi
- In:
The European journal of health economics
24
(
2023
)
2
,
pp. 209-236
Persistent link: https://www.econbiz.de/10014327969
Saved in:
3
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
4
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
5
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
6
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
7
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
8
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
9
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
10
The interplaying factors of the robotic tourism experience : the customer journey's touchpoints, context, and qualities
Manthiou, Aikaterini
;
Klaus, Philipp
- In:
Technological forecasting & social change : an …
177
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013345867
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