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~person:"Edvardsson, Bo"
~subject:"Handelsmarketing"
~subject:"Service quality"
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Handelsmarketing
Service quality
Customer service
9
Kundenservice
9
Dienstleistungsqualität
5
Customer integration
4
Customer satisfaction
4
Kundenintegration
4
Kundenzufriedenheit
4
Schweden
4
Sweden
4
Beschwerdemanagement
3
Betriebliche Wertschöpfung
3
Beziehungsmarketing
3
Complaint management
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Relationship marketing
3
Value creation
3
Business ethics
2
Customer value
2
Dienstleistungssektor
2
Furniture retailing
2
IKEA of Sweden <Älmhult>
2
Kundenwert
2
Möbelhandel
2
Nachhaltige Entwicklung
2
Service industry
2
Service-Dominant Logic
2
Service-dominant logic
2
Sustainable development
2
Unternehmensethik
2
Australia
1
Australien
1
Bad-Mouthing Behavior
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Body Shop International <Littlehampton>
1
Business model
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Capital goods industry
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Co-recovery
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Collaboration
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Compensation
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Edvardsson, Bo
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Bliemel, Friedhelm
5
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Wirtz, Jochen
5
Ellinger, Alexander E.
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Ye, Yijiao
4
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Berthon, Pierre R.
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Brady, Michael K.
3
Brengman, Malaika
3
Bruhn, Manfred
3
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Journal of service management
2
Marketing letters : a journal of research in marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
5
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
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