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~person:"Elhauge, Einer"
~person:"Gulati, Ranjay"
~person:"Knittel, Christopher R."
~person:"Mattila, Anna S."
~subject:"USA"
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Search: "Customer relationship management"
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USA
Beziehungsmarketing
59
Relationship marketing
59
Consumer behaviour
31
Konsumentenverhalten
31
Customer satisfaction
21
Kundenzufriedenheit
21
Dienstleistungsqualität
17
Service quality
17
United States
13
Beschwerdemanagement
12
Complaint management
12
Rabatt
12
Rebate
12
Theorie
12
Theory
12
Discounting
7
Diskontierung
7
Kundenbindungsprogramm
7
Loyalty program
7
Marketing management
7
Marketingmanagement
7
Restraints of competition
7
Wettbewerbsbeschränkung
7
Complementary goods
6
Econometric model
6
Electronic Banking
6
Electronic banking
6
Komplementärgüter
6
Preisdifferenzierung
6
Price discrimination
6
Ökonometrisches Modell
6
Corporate Social Responsibility
5
Corporate social responsibility
5
Gastronomie
5
Restaurant industry
5
Customer service
4
Kundenservice
4
Organisatorischer Wandel
4
Organizational change
4
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8
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4
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Elhauge, Einer
Gulati, Ranjay
Knittel, Christopher R.
Mattila, Anna S.
Smith, Alan D.
19
Kumar, V.
8
Walsh, Gianfranco
7
Han, Heesup
6
Johnson, Michael D.
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
Beatty, Sharon E.
4
Gourio, François
4
Gremler, Dwayne D.
4
Hennig-Thurau, Thorsten
4
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Lucas, Robert W.
4
Rudanko, Leena
4
Skiera, Bernd
4
Chen, Tom
3
Eggert, Andreas
3
Ehrlich, Evelyn
3
Eisingerich, Andreas B
3
Enkel, Ellen
3
Fanelli, Duke
3
Ha, Jooyeon
3
Peltier, James
3
Raitani, Sonika
3
Ruyter, Ko de
3
Schweidel, David A.
3
Stango, Victor
3
Tanford, Sarah
3
Vyas, Vishal
3
Wiesel, Thorsten
3
Agha, Leila
2
Anaza, Nwamaka A.
2
Auh, Seigyoung
2
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Cornell hospitality quarterly : CQ
1
Discussion paper series / John M. Olin Center for Law, Economics, and Business, Harvard Law School
1
Harvard business review : HBR
1
Harvard business review on collaborating across silos
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of industrial organization
1
International journal of internet marketing and advertising : IJIMA
1
Journal of banking & finance
1
Journal of service management
1
The Harvard John M. Olin discussion paper series
1
The journal of services marketing
1
Working paper / National Bureau of Economic Research, Inc.
1
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ECONIS (ZBW)
13
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1
Anti-competitive exclusion and market division through loyalty discounts
Elhauge, Einer
;
Wickelgren, Abraham L.
-
2011
Persistent link: https://www.econbiz.de/10009513388
Saved in:
2
Robust exclusion and market division through loyalty discounts
Elhauge, Einer
;
Wickelgren, Abraham L.
- In:
International journal of industrial organization
43
(
2015
),
pp. 111-121
Persistent link: https://www.econbiz.de/10011488676
Saved in:
3
Loyalty discounts and naked exclusion
Elhauge, Einer
-
2008
Persistent link: https://www.econbiz.de/10003737343
Saved in:
4
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
5
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
6
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
7
Strategic incompatibility in ATM markets
Knittel, Christopher R.
;
Stango, Victor
- In:
Journal of banking & finance
35
(
2011
)
10
,
pp. 2627-2636
Persistent link: https://www.econbiz.de/10009273274
Saved in:
8
Silo busting : how to execute on the promise of customer focus
Gulati, Ranjay
- In:
Harvard business review on collaborating across silos
,
(pp. 101-124)
.
2009
Persistent link: https://www.econbiz.de/10003856414
Saved in:
9
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
10
Silo busting : how to execute on the promise of customer focus
Gulati, Ranjay
- In:
Harvard business review : HBR
85
(
2007
)
5
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003460462
Saved in:
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