//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Etemad-Sajadi, Reza"
~person:"Sankar, Jeganathan Gomathi"
~person:"Trimetsoontorn, Jirasek"
~subject:"Dienstleistung"
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
customer satisfaction
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
11
Kundenzufriedenheit
11
Consumer behaviour
8
Konsumentenverhalten
8
Beziehungsmarketing
6
Relationship marketing
6
Thailand
4
E-commerce
3
Electronic Commerce
3
Gesundheitsversorgung
3
Gesundheitswesen
3
Health care
3
Health care system
3
Hotel industry
3
Hotellerie
3
Services
3
customer loyalty
3
service quality
3
Bangkok MRT
2
Confidence
2
Gastronomie
2
Healthcare service
2
Hospital
2
Hospitality
2
Innovation
2
Krankenhaus
2
Online retailing
2
Online-Handel
2
Restaurant industry
2
Service assurance
2
Social presence
2
Taiwan
2
Vertrauen
2
behavioural intentions
2
service recovery
2
social presence
2
more ...
less ...
Online availability
All
Undetermined
4
Free
3
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Etemad-Sajadi, Reza
Sankar, Jeganathan Gomathi
Trimetsoontorn, Jirasek
Bruhn, Manfred
8
Edvardsson, Bo
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Wirtz, Jochen
5
Benkenstein, Martin
4
Fongsuwan, Wanno
4
Francis, Sebastian K.
4
Gallan, Andrew S.
4
Gerstner, Eitan
4
Ha Thu Nguyen
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Roberts-Lombard, Mornay
4
Rust, Roland T.
4
Shahin, Arash
4
Stauss, Bernd
4
Vinh Van Thai
4
Anderson, Sidney
3
Baber, Hasnan
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Carey, Robin
3
Chase, Richard B.
3
Chen, Lisa Y.
3
Chen, Rachel R.
3
Chen, Shun-Hsing
3
Debo, Laurens G.
3
Falk, Tomas
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Hogreve, Jens
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
more ...
less ...
Published in...
All
Journal for global business advancement : JGBA
4
Journal of Contemporary Issues in Business and Government
3
International journal of hospitality management
2
Research journal of business management
1
Tourism and hospitality research : THR
1
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
2
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
3
Service factors influence on customer satisfaction in innovative e-commerce
Sankar, Jeganathan Gomathi
;
Surya H
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 651-656
Persistent link: https://www.econbiz.de/10012506260
Saved in:
4
Customer perception about innovative safety food delivery during lockdown
Sankar, Jeganathan Gomathi
;
Naveenkumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 657-660
Persistent link: https://www.econbiz.de/10012506652
Saved in:
5
Service
quality
of e-Commerce logistics services
Sankar, Jeganathan Gomathi
;
Gopalakrishnan T
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 672-677
Persistent link: https://www.econbiz.de/10012506687
Saved in:
6
Examining the relationships between
service
quality
, perceived value, customer satisfaction and purchase intentions : a marketing study of Bangkok's metropolitan rapid transit syst...
Chongsanguan, Prapat
;
Trimetsoontorn, Jirasek
; …
- In:
Journal for global business advancement : JGBA
10
(
2017
)
1
,
pp. 3-25
Persistent link: https://www.econbiz.de/10011739072
Saved in:
7
Hierarchical model of
service
quality
and its effect on consumers' perceived image, satisfaction and behavioural intentions : a study of Bangkok's mass rapid transit systems, Thail...
Chongsanguan, Prapat
;
Trimetsoontorn, Jirasek
; …
- In:
Journal for global business advancement : JGBA
9
(
2016
)
4
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011664535
Saved in:
8
Structural equation modelling of
service
quality
and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn
;
Fongsuwan, Wanno
; …
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
Saved in:
9
The impact of service recovery output/process on customer satisfaction and loyalty : the case of the airline industry
Etemad-Sajadi, Reza
;
Bohrer, Laura
- In:
Tourism and hospitality research : THR
19
(
2019
)
2
,
pp. 259-266
Persistent link: https://www.econbiz.de/10012165672
Saved in:
10
The effect of tangible and intangible
service
quality
on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid
;
Trimetsoontorn, Jirasek
;
Fongsuwan, Wanno
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 399-419
Persistent link: https://www.econbiz.de/10011547802
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->