//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Evanschitzky, Heiner"
~person:"Wong, IpKin Anthony"
~subject:"Electronic Commerce"
~subject:"Konsumentenverhalten"
~subject:"Markenimage"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Electronic Commerce
Konsumentenverhalten
Markenimage
Beziehungsmarketing
49
Relationship marketing
49
Consumer behaviour
28
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
13
Service quality
13
Brand management
6
Deutschland
6
Gambling
6
Germany
6
Glücksspiel
6
Markenführung
6
Beschwerdemanagement
5
Brand image
5
Complaint management
5
Kundenbindungsprogramm
5
Lieferantenmanagement
5
Loyalty program
5
Supplier relationship management
5
Bundling strategy
4
Customer retention
4
Kundenbindung
4
Leistungsbündel
4
Switching behaviour
4
Switching costs
4
Wechselverhalten
4
loyalty
4
B-to-B-Marketing
3
Business-to-business marketing
3
Customer loyalty
3
Customer value
3
Einzelhandel
3
Event marketing
3
Event-Marketing
3
Holiday behaviour
3
Kundenwert
3
Loyalty
3
more ...
less ...
Online availability
All
Undetermined
14
Free
1
Type of publication
All
Article
29
Type of publication (narrower categories)
All
Article in journal
28
Aufsatz in Zeitschrift
28
Aufsatz im Buch
1
Book section
1
Language
All
English
28
German
1
Author
All
Evanschitzky, Heiner
Wong, IpKin Anthony
Han, Heesup
41
Hollebeek, Linda D.
30
Mattila, Anna S.
29
Verhoef, Peter C.
28
Kumar, V.
24
Loureiro, Sandra Maria Correia
23
Gil Saura, Irene
22
Huber, Frank
21
Piller, Frank T.
20
Bang, Nguyen
19
Herrmann, Andreas
19
Klaus, Philipp
19
Prentice, Catherine
19
Rather, Raouf Ahmad
19
Bauer, Hans H.
18
Kumar, Vikas
17
Neslin, Scott A.
17
Quach, Sara
17
Swoboda, Bernhard
17
Usman, Osly
17
Ahn, Jiseon
16
Hyun, Sunghyup Sean
16
Khan, Imran
16
Mittal, Vikas
16
Foscht, Thomas
15
Grewal, Dhruv
15
Japutra, Arnold
15
Lemon, Katherine N.
15
Schumann, Jan Hendrik
15
Wangenheim, Florian von
15
Balaji, M. S.
14
Rahman, Zillur
14
Sesé, F. Javier
14
So, Kevin Kam Fung
14
Bruhn, Manfred
13
Das, Gopal
13
Gustafsson, Anders
13
McDonald, Heath
13
more ...
less ...
Published in...
All
International journal of hospitality management
5
Journal of business research : JBR
4
Journal of travel and tourism marketing
4
Journal of retailing
2
Journal of service research : JSR
2
Asia Pacific journal of marketing and logistics
1
Electronic retailing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Journal of vacation marketing
1
Marketing letters : a journal of research in marketing
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
29
Showing
1
-
10
of
29
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
2
How can foodstagramming improve dining outcomes? : a normative focus perspective
Xiong, Xiling
;
Lian, Qi Lilith
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014325592
Saved in:
3
Transcending reality : introducing mental time travel experiences and their ability to influence brand outcomes
Barhorst, Jennifer Brannon
;
McLean, Graeme J.
;
Krey, Nina
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014304064
Saved in:
4
When festitivity meets heritage site : co-developed experience through the lens of situated cognition
Wen, Huijun
;
Wong, IpKin Anthony
;
Fan, Yulan
;
Leong, …
- In:
Journal of travel and tourism marketing
39
(
2022
)
5
,
pp. 516-533
Persistent link: https://www.econbiz.de/10013483075
Saved in:
5
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
6
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
7
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
8
Cocreation of the hospitality brand experience: a triadic interaction model
Lin, Zhiwei
;
Wong, IpKin Anthony
- In:
Journal of vacation marketing
26
(
2020
)
4
,
pp. 412-426
Persistent link: https://www.econbiz.de/10012265226
Saved in:
9
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
10
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->