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~person:"Flavián Blanco, Carlos"
~person:"Ruyter, Ko de"
~subject:"Customer satisfaction"
~subject:"Social Web"
~type_genre:"Article in journal"
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Customer satisfaction
Social Web
Social web
30
Consumer behaviour
24
Konsumentenverhalten
24
Virtual reality
15
Virtuelle Realität
15
Beziehungsmarketing
10
Relationship marketing
10
Viral marketing
8
Virales Marketing
8
Internet marketing
6
Online-Marketing
6
Kundenzufriedenheit
4
Online retailing
4
Online-Handel
4
Augmented reality
3
Communication
3
Digital platform
3
Digitale Plattform
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Experiment
3
Holiday behaviour
3
Kommunikation
3
Social relations
3
Soziale Beziehungen
3
Text
3
Tourism industry
3
Tourismuswirtschaft
3
Urlaubsverhalten
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augmented reality
3
Arbeitsgruppe
2
Brand management
2
Confidence
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Creativity
2
Dienstleistungsqualität
2
Einzelhandel
2
Employee retention
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31
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Article in journal
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31
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3
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1
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English
31
Author
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Flavián Blanco, Carlos
Ruyter, Ko de
Dwivedi, Yogesh Kumar
28
Law, Chun Hung Roberts
25
Loureiro, Sandra Maria Correia
22
Filieri, Raffaele
21
Füller, Johann
21
Rita, Paulo
21
Pitt, Leyland F.
20
Hajli, Nick
19
Harrigan, Paul
19
Qiu, Liangfei
18
Agnihotri, Raj
17
Tan, Yong
16
Bigné Alcañiz, J. Enrique
15
Casaló, Luis V.
15
Dennis, Alan
15
Laurell, Christofer
15
Whinston, Andrew B.
15
Dhir, Amandeep
14
Haenlein, Michael
14
Rana, Nripendra P.
14
Vrontis, Demetris
14
Akram, Umair
13
Hollebeek, Linda D.
13
Kumar, Vikas
13
Luo, Xin
13
Stephen, Andrew T.
13
Thaichon, Park
13
Hennig-Thurau, Thorsten
12
Hinz, Oliver
12
Kane, Gerald C.
12
Lu, Yaobin
12
Quach, Sara
12
Sandström, Christian
12
Saxton, Gregory D.
12
Berthon, Pierre R.
11
Bilgihan, Anil
11
Etter, Michael
11
Foroudi, Pantea
11
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Journal of business research : JBR
7
Psychology & marketing
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
International journal of electronic commerce : IJEC
2
Journal of marketing communications
2
Journal of service research : JSR
2
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality management
1
International review on public and nonprofit marketing : official publication of the International Association on Public and Nonprofit Marketing
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of management information systems : JMIS
1
Journal of retailing
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
The journal of consumer marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
31
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31
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1
Metaverse marketing : how the metaverse will shape the future of consumer research and practice
Dwivedi, Yogesh Kumar
;
Hughes, David Laurie
;
Wang, Yichuan
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 750-776
Persistent link: https://www.econbiz.de/10014290859
Saved in:
2
How to strategically choose or combine augmented and virtual reality for improved online experiential retailing
Hilken, Tim
;
Chylinski, Mathew
;
Keeling, Debbie I.
; …
- In:
Psychology & marketing
39
(
2022
)
3
,
pp. 495-507
Persistent link: https://www.econbiz.de/10012817124
Saved in:
3
Augmented reality filters on social media : analyzing the drivers of playability based on uses and gratifications theory
Ibáñez-Sánchez, Sergio
;
Orús, Carlos
;
Flavián …
- In:
Psychology & marketing
39
(
2022
)
3
,
pp. 559-578
Persistent link: https://www.econbiz.de/10012817136
Saved in:
4
Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos
;
Belk, Russell W.
;
Belanche, Daniel
- In:
Journal of business research : JBR
175
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
Saved in:
5
Effects of voice assistant recommendations on consumer behavior
Flavián Blanco, Carlos
;
Akdim, Khaoula
;
Casaló, Luis V.
- In:
Psychology & marketing
40
(
2023
)
2
,
pp. 328-346
Persistent link: https://www.econbiz.de/10014290680
Saved in:
6
The influence of scent on virtual reality experiences : the role of aroma-content congruence
Flavián Blanco, Carlos
;
Ibáñez-Sánchez, Sergio
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 289-301
Persistent link: https://www.econbiz.de/10012430512
Saved in:
7
The impact of virtual, augmented and mixed reality technologies on the customer experience
Flavián Blanco, Carlos
;
Ibáñez-Sánchez, Sergio
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 547-560
Persistent link: https://www.econbiz.de/10012024008
Saved in:
8
Be creative, my friend! : engaging users on Instagram by promoting positive emotions
Casaló, Luis V.
;
Flavián Blanco, Carlos
; …
- In:
Journal of business research : JBR
130
(
2021
),
pp. 416-425
Persistent link: https://www.econbiz.de/10012544844
Saved in:
9
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
10
Influencers on Instagram : antedecents and consequences of opinion leadership
Casaló, Luis V.
;
Flavián Blanco, Carlos
; …
- In:
Journal of business research : JBR
117
(
2020
),
pp. 510-519
Persistent link: https://www.econbiz.de/10012287955
Saved in:
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