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~person:"Gallarza, Martina G."
~person:"Ko, Eunju"
~person:"Saarijärvi, Hannu"
~subject:"Service quality"
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Service quality
Customer value
31
Kundenwert
31
Beziehungsmarketing
21
Relationship marketing
21
Consumer behaviour
15
Konsumentenverhalten
15
Betriebliche Wertschöpfung
9
Value creation
9
Customer satisfaction
8
Kundenzufriedenheit
8
Brand management
6
Dienstleistungsqualität
6
Markenführung
6
Fashion
5
Mode
5
Luxury goods
4
Luxusgüter
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Marketing management
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Marketingmanagement
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Social Web
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Social web
4
Customer equity
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Internet marketing
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Online-Marketing
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Value dimensions
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customer equity
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China
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Digitale Plattform
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Digitalisierung
2
Digitization
2
Einzelhandel
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Ethiopia
2
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2
Kundenintegration
2
Loyalty
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Gallarza, Martina G.
Ko, Eunju
Saarijärvi, Hannu
Geruso, Michael
5
Prinz, Daniel
5
Layton, Timothy J.
4
McColl-Kennedy, Janet R.
4
Del Chiappa, Giacomo
3
Guo, Lin
3
Le Nguyen Hau
3
Pham Ngoc Thuy
3
Sesé, F. Javier
3
Sweeney, Jillian C.
3
Tang, Chuanyi
3
Aflaki, Sam
2
Ahn, Jiseon
2
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Chang, Hong-Sheng
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Danaher, Tracey S.
2
Dandis, Ala' Omar
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Gil Saura, Irene
2
Guth, Clemens
2
Hallikas, Jukka
2
Hao, Fei
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Hasan, Abdulla Al-Towfiq
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Helkkula, Anu
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Hogan, Suellen J.
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Hollebeek, Linda D.
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Immonen, Mika
2
Ingelsson, Pernilla
2
Itani, Omar S.
2
Iyer, Pramod
2
Melero-Polo, Iguácel
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Mikkonen, Karri
2
Mostafa Rasoolimanesh, S.
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Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of service management
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
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1
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
2
A customer value perspective to service experiences in restaurants
Yrjölä, Mika
;
Rintamäki, Timo
;
Saarijärvi, Hannu
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 91-101
Persistent link: https://www.econbiz.de/10012115044
Saved in:
3
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
4
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
5
Relationship between service quality and customer equity in traditional markets
Wang, Huanzhang
;
Kim, Kyung Hoon
;
Ko, Eunju
;
Liu, Honglei
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3827-3834
Persistent link: https://www.econbiz.de/10011515274
Saved in:
6
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Saved in:
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