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~person:"Gelbrich, Katja"
~person:"Hsu, Maxwell K."
~person:"Huber, Frank"
~person:"Krafft, Manfred"
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Search: subject_exact:"Kundenzufriedenheit"
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Kundenzufriedenheit
57
Customer satisfaction
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Gelbrich, Katja
Hsu, Maxwell K.
Huber, Frank
Krafft, Manfred
Han, Heesup
67
Homburg, Christian
58
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
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Wong, IpKin Anthony
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Ringle, Christian M.
26
Gil Saura, Irene
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Prentice, Catherine
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Prayag, Girish
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Prybutok, Victor R.
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Bruhn, Manfred
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Hyun, Sunghyup Sean
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Söderlund, Magnus
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Jang, Soocheong
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Keiningham, Timothy
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Bauer, Hans H.
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Bilgihan, Anil
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Matzler, Kurt
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Shahin, Arash
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Sharma, Piyush
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Evanschitzky, Heiner
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Gustafsson, Anders
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Lee, Choong-Ki
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Roschk, Holger
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Töpfer, Armin
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Stauss, Bernd
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Loureiro, Sandra Maria Correia
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Su, LuJun
17
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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Wissenschaftliche Arbeitspapiere / F / Center of Market-Oriented Product and Production Management
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Journal of business research : JBR
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Journal of travel and tourism marketing
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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The service industries journal
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Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
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Handbuch Marktforschung : Methoden, Anwendungen, Praxisbeispiele
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
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Journal of internet commerce
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Journal of marketing channels : ... distribution systems, strategy, and management
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Journal of service theory and practice
1
Journal of the Academy of Marketing Science
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Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
1
Marketing letters : a journal of research in marketing
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Quantitative marketing and marketing management : marketing models and methods in theory and practice ; dedicated to Udo Wagner
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Services marketing quarterly
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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EconStor
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1
Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha
;
Hsu, Maxwell K.
;
Zhou, Xing
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
Saved in:
2
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
3
Emotional support from a digital assistant in technology-mediated services : effects on customer satisfaction and behavioral persistence
Gelbrich, Katja
;
Hagel, Julia Sarah
;
Orsingher, Chiara
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
1
,
pp. 176-193
Persistent link: https://www.econbiz.de/10012506524
Saved in:
4
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
5
From recreation to responsibility : increasing environmentally responsible behavior in tourism
Su, LuJun
;
Hsu, Maxwell K.
;
Boostrom, Robert E.
- In:
Journal of business research : JBR
109
(
2020
),
pp. 557-573
Persistent link: https://www.econbiz.de/10012238124
Saved in:
6
Key account relationship management : the moderating effects of relationship duration and transaction volume
Yeh, Jian He
;
Wang, Stephen W.
;
Hsu, Maxwell K.
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011880814
Saved in:
7
Die Relevanz von Kundenbindungsprogrammen im Pricing : eine varianzanalytische Untersuchung der Aviation-Branche
Huber, Frank
;
Appelmann, Eva
;
Schneider, Sebastian
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011639663
Saved in:
8
The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun
;
Hsu, Maxwell K.
;
Swanson, Scott
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
Saved in:
9
How a firm's best versus normal customers react to compensation after a service failure
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4331-4339
Persistent link: https://www.econbiz.de/10011554578
Saved in:
10
Reputation and intentions : the role of satisfaction, identification, and commitment
Su, LuJun
;
Swanson, Scott R.
;
Chinchanachokchai, Sydney
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3261-3269
Persistent link: https://www.econbiz.de/10011514770
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