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~person:"Gijsbrechts, Els"
~person:"Khare, Arpita"
~person:"Klaus, Philipp"
~subject:"Retail trade"
~subject:"Service quality"
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Retail trade
Service quality
Consumer behaviour
133
Konsumentenverhalten
133
India
58
Indien
58
Einzelhandel
33
Beziehungsmarketing
32
Relationship marketing
32
Dienstleistungsqualität
16
Online retailing
16
Online-Handel
16
Customer experience
15
Customer satisfaction
13
Kundenzufriedenheit
13
Bekleidung
11
Clothing
11
Food retailing
11
Lebensmitteleinzelhandel
11
Bekleidungsindustrie
9
Brand management
9
Clothing industry
9
Einkaufszentrum
9
Luxury goods
9
Luxusgüter
9
Markenführung
9
Preismanagement
9
Pricing strategy
9
Shopping center
9
E-commerce
8
Electronic Commerce
8
Environmental consciousness
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Fashion
8
Jugendliche
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Mode
8
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7
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Umweltbewusstsein
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English
48
Author
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Gijsbrechts, Els
Khare, Arpita
Klaus, Philipp
Han, Heesup
30
Grewal, Dhruv
28
Mattila, Anna S.
25
Gázquez-Abad, Juan Carlos
23
Pantano, Eleonora
21
Schramm-Klein, Hanna
21
Usman, Osly
21
Martínez-López, Francisco J.
20
Das, Gopal
18
Balaji, M. S.
17
Prentice, Catherine
17
Swoboda, Bernhard
17
McColl-Kennedy, Janet R.
15
Roggeveen, Anne L.
15
Sands, Sean
15
Zielke, Stephan
15
Line, Nathaniel D.
14
Rajagopal
14
Gustafsson, Anders
13
Loureiro, Sandra Maria Correia
13
Paul, Justin
13
Steinmann, Sascha
13
Bilgihan, Anil
12
Chintagunta, Pradeep K.
12
Diallo, Mbaye Fall
12
Gong, Taeshik
12
Nordfält, Jens
12
Park, Jungkun
12
Prybutok, Victor R.
12
Ailawadi, Kusum L.
11
Campo, Katia
11
Chebat, Jean-Charles
11
Gil Saura, Irene
11
Hanks, Lydia
11
Jang, Soocheong
11
Jebarajakirthy, Charles
11
Propper, Carol
11
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Journal of retailing and consumer services
7
The journal of services marketing
4
Journal of marketing research : JMR
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
Journal of marketing analytics : JMA
2
MO
2
The international review of retail, distribution and consumer research
2
Asia Pacific journal of marketing and logistics
1
Discussion paper / Center for Economic Research, Tilburg University
1
Edward Elgar E-Book Archive
1
European journal of marketing
1
International journal of Indian culture and business management
1
International journal of business and emerging markets : IJBEM
1
International journal of business competition and growth : IJBCG
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of market research
1
International journal of retail & distribution management
1
Journal of business research : JBR
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of marketing
1
Journal of retailing
1
Journal of service research
1
KUL Working Paper
1
Marketing intelligence & planning
1
Research handbooks in business and management series
1
Research paper / Faculty of Applied Economics, University of Antwerp
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
1
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1
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ECONIS (ZBW)
48
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1
Details and big pictures : consumer use of actual prices and price images when choosing a store
Lourenço, Carlos Jorge da Silva
;
Gijsbrechts, Els
-
2022
-
This version: April 2015
Persistent link: https://www.econbiz.de/10013259329
Saved in:
2
Navigating the last mile : the demand effects of click-and-collect order fulfillment
Gielens, Katrijn
;
Gijsbrechts, Els
;
Geyskens, Inge
- In:
Journal of marketing
85
(
2021
)
4
,
pp. 158-178
Persistent link: https://www.econbiz.de/10012593261
Saved in:
3
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
4
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
5
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
6
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
7
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
8
How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
Saved in:
9
Come fly with me : exploring the private aviation customer experience (PAX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
- In:
European journal of marketing
56
(
2022
)
4
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10013350954
Saved in:
10
Health insurance policy renewal : an exploration of reputation, performance, and affect to understand customer inertia
Kautish, Pradeep
;
Khare, Arpita
;
Sharma, Rajesh
- In:
Journal of marketing analytics : JMA
10
(
2022
)
3
,
pp. 261-278
Persistent link: https://www.econbiz.de/10013390768
Saved in:
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