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~person:"Gil Saura, Irene"
~person:"Prayag, Girish"
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
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Customer satisfaction
Relationship marketing
Kundenzufriedenheit
49
Consumer behaviour
23
Konsumentenverhalten
23
Beziehungsmarketing
21
Holiday behaviour
15
Urlaubsverhalten
15
Dienstleistungsqualität
13
Service quality
13
Einzelhandel
11
Retail trade
11
Satisfaction
8
Gastronomie
7
Restaurant industry
7
Brand image
6
Emotion
6
Markenimage
6
Tourism
6
Tourism industry
6
Tourism marketing
6
Tourismus
6
Tourismusmarketing
6
Tourismuswirtschaft
6
Customer value
5
Kundenwert
5
Spain
5
Spanien
5
Betriebliche Wertschöpfung
4
Brand management
4
Cognition
4
Innovation
4
Kognition
4
Lieferantenmanagement
4
Markenführung
4
Mauritius
4
Personality psychology
4
Persönlichkeitspsychologie
4
Supplier relationship management
4
Sustainability
4
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4
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Article
46
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
45
Aufsatz in Zeitschrift
45
Aufsatz im Buch
2
Book section
2
Aufsatzsammlung
1
Language
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English
49
Author
All
Gil Saura, Irene
Prayag, Girish
Han, Heesup
66
Homburg, Christian
46
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Wong, IpKin Anthony
27
Aksoy, Lerzan
26
Ringle, Christian M.
26
Prentice, Catherine
25
Prybutok, Victor R.
24
Söderlund, Magnus
24
Hyun, Sunghyup Sean
23
Jang, Soocheong
21
Bilgihan, Anil
20
Keiningham, Timothy
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Huber, Frank
19
Lee, Choong-Ki
19
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Wieseke, Jan
17
Barnes, Donald C.
16
Bauer, Hans H.
16
Bruhn, Manfred
16
Frank, Björn
16
Gelbrich, Katja
16
Gustafsson, Anders
16
Hsu, Maxwell K.
16
Matzler, Kurt
16
Park, Jungkun
16
Roschk, Holger
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Stauss, Bernd
16
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Published in...
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Tourism management perspectives : TMP
5
Journal of hospitality marketing & management
4
Journal of business research : JBR
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
European retail research
2
International journal of hospitality management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of travel and tourism marketing
2
Management decision : MD
2
The international review of retail, distribution and consumer research
2
Tourism review : the official journal of the AIEST
2
Economic research
1
International journal of contemporary hospitality management
1
International journal of retail and distribution management
1
International journal of technology marketing : IJTMkt
1
Journal of consumer behaviour : an international research review
1
Journal of industrial and business economics
1
Journal of retailing and consumer services
1
Journal of vacation marketing
1
Journal of vacation marketing : an international journal
1
Service business
1
Social and sustainability marketing : a casebook for reaching your socially responsible consumers through marketing science
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism review
1
Tourism sensemaking : strategies to give meaning to experience
1
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ECONIS (ZBW)
49
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49
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date (oldest first)
1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
Psychological determinants of tourist satisfaction and destination loyalty : the influence of perceived overcrowding and overtourism
Papadopoulou, Nikoleta Maria
;
Ribeiro, Manuel Alector
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 644-662
Persistent link: https://www.econbiz.de/10014245638
Saved in:
3
The interplay of sensory and non-sensory factors in food tourism experiences
Muskat, Birgit
;
Prayag, Girish
;
Hosany, Sameer
;
Li, Gang
; …
- In:
Tourism review
79
(
2024
)
3
,
pp. 658-670
Persistent link: https://www.econbiz.de/10014512303
Saved in:
4
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
5
Sustainability-oriented commerce innovation : how does it influence consumer satisfaction?
Gil Saura, Irene
;
Ruiz-Molina, Maria-Eugenia
;
Marín, …
- In:
International journal of retail and distribution management
51
(
2023
)
11
,
pp. 1477-1496
Persistent link: https://www.econbiz.de/10014484097
Saved in:
6
Using authenticity cues to increase repurchase intention in restaurants : should the focus be on ability or morality?
Xu, Jing
;
Song, Hanqun
;
Prayag, Girish
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014310348
Saved in:
7
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
8
How does sustainability affect consumer satisfaction in retailing?
Marín, Antonio
;
Gil Saura, Irene
;
Ruiz-Molina, …
- In:
Social and sustainability marketing : a casebook for …
,
(pp. 225-247)
.
2022
Persistent link: https://www.econbiz.de/10013463378
Saved in:
9
The effects of consumer brand authenticity, brand image, and age on brand loyalty in time-honored restaurants : findings from SEM and fsQCA
Xu, Jing
;
Prayag, Girish
;
Song, Hanqun
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014227671
Saved in:
10
The self-concept and psychological antecedents of intention to recommend a heritage site : the moderating effects of visitor type
Prayag, Girish
;
Pung, Jessica Mei
;
Lee, Craig
;
Del …
- In:
Tourism management perspectives : TMP
42
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013364428
Saved in:
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