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~person:"Gil Saura, Irene"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
24
Beziehungsmarketing
15
Relationship marketing
15
Einzelhandel
10
Retail trade
10
Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
6
Konsumentenverhalten
6
Brand image
5
Customer value
5
Kundenwert
5
Markenimage
5
Satisfaction
5
Spain
5
Spanien
5
Betriebliche Wertschöpfung
4
Innovation
4
Lieferantenmanagement
4
Supplier relationship management
4
Value creation
4
Brand equity
3
Brand management
3
Cognition
3
Customer integration
3
Kognition
3
Kundenintegration
3
Markenführung
3
Retailing
3
Sustainability
3
Viral marketing
3
Virales Marketing
3
B-to-B-Marketing
2
Betriebliches Informationssystem
2
Brand loyalty
2
Business intelligence system
2
Business-to-business marketing
2
Information technology
2
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Article in journal
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24
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1
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English
24
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Gil Saura, Irene
Han, Heesup
71
Karatepe, Osman M.
38
Mattila, Anna S.
36
Svensson, Göran
33
Wong, IpKin Anthony
27
Prentice, Catherine
26
Hyun, Sunghyup Sean
24
Prybutok, Victor R.
24
Söderlund, Magnus
22
Jang, Soocheong
21
Prayag, Girish
21
Bilgihan, Anil
20
Shahin, Arash
20
Aksoy, Lerzan
19
Lee, Choong-Ki
19
Sharma, Piyush
19
Keiningham, Timothy
18
Evanschitzky, Heiner
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Balaji, M. S.
16
Barnes, Donald C.
16
Hsu, Maxwell K.
16
Kim, Wansoo
16
Park, Jungkun
16
Sparks, Beverley
16
Yi, Youjae
16
Kim, Woo Gon
15
Law, Chun Hung Roberts
15
McColl-Kennedy, Janet R.
15
Ryu, Kisang
15
Amin, Muslim
14
Assaker, Guy
14
Collier, Joel E.
14
Grégoire, Yany
14
Guchait, Priyanko
14
Gursoy, Dogan
14
Ringle, Christian M.
14
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European retail research
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Management decision : MD
2
The international review of retail, distribution and consumer research
2
Tourism review : the official journal of the AIEST
2
Economic research
1
International journal of hospitality management
1
International journal of retail and distribution management
1
International journal of technology marketing : IJTMkt
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality marketing & management
1
Journal of industrial and business economics
1
Journal of retailing and consumer services
1
Journal of vacation marketing : an international journal
1
Service business
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
24
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1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
Sustainability-oriented commerce innovation : how does it influence consumer satisfaction?
Gil Saura, Irene
;
Ruiz-Molina, Maria-Eugenia
;
Marín, …
- In:
International journal of retail and distribution management
51
(
2023
)
11
,
pp. 1477-1496
Persistent link: https://www.econbiz.de/10014484097
Saved in:
3
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
4
Do innovation and sustainability influence customer satisfaction in retail? : a question of gender
Marín, Antonio
;
Gil Saura, Irene
;
Ruiz-Molina, …
- In:
Economic research
35
(
2022
)
1,1
,
pp. 546-563
Persistent link: https://www.econbiz.de/10014380443
Saved in:
5
Influence of environmental practices on brand equity, satisfaction and word of mouth
Moise, Mihaela Simona
;
Gil Saura, Irene
;
Šerić, Maja
; …
- In:
The journal of brand management : an international journal
26
(
2019
)
6
,
pp. 646-657
Persistent link: https://www.econbiz.de/10012120864
Saved in:
6
Customer value in tourism and hospitality : broadening dimensions and stretching the value-satisfaction-loyalty chain
Gallarza, Martina G.
;
Arteaga, Francisco
;
Gil Saura, Irene
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 254-268
Persistent link: https://www.econbiz.de/10012113007
Saved in:
7
From retail innovation and image to loyalty : moderating effects of product type
Moliner Velázquez, Beatriz
;
Fuentes Blasco, Maria
; …
- In:
Service business
13
(
2019
)
1
,
pp. 199-224
Persistent link: https://www.econbiz.de/10011965894
Saved in:
8
Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in retailing
Fuentes-Blasco, María
;
Moliner-Velázquez, Beatriz
; …
- In:
Management decision : MD
55
(
2017
)
7
,
pp. 1558-1577
Persistent link: https://www.econbiz.de/10011731374
Saved in:
9
Role of marketing and technological innovation on store equity, satisfaction and word-of-mouth in retailing
Fuentes-Blasco, María
;
Moliner-Velázquez, Beatriz
; …
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 650-666
Persistent link: https://www.econbiz.de/10011801144
Saved in:
10
Stretching the value-satisfaction-loyalty chain by adding value dimensions and cognitive and affective satisfactions : a causal model for retailing
Gallarza, Martina G.
;
Ruiz-Molina, Maria Eugina
;
Gil …
- In:
Management decision : MD
54
(
2016
)
4
,
pp. 981-1003
Persistent link: https://www.econbiz.de/10011482206
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