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~person:"Goh, Edmund"
~person:"Leung, Xi Y."
~person:"Ok, Chihyung"
~subject:"Dienstleistungsqualität"
~subject:"Hotel"
~subject:"Relationship marketing"
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Dienstleistungsqualität
Hotel
Relationship marketing
Tourism employees
16
Tourismusberufe
16
Hotel industry
13
Hotellerie
13
Arbeitszufriedenheit
9
Job satisfaction
9
Arbeitskräfte
5
Arbeitsverhalten
5
Service quality
5
Work behaviour
5
Workforce
5
Emotion
4
Customer service
3
Employee retention
3
Gastgewerbe
3
Hospitality industry
3
Kundenservice
3
Leistungsmotivation
3
Mitarbeiterbindung
3
Work motivation
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Arbeitsleistung
2
Arbeitsmobilität
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Arbeitspsychologie
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Beziehungsmarketing
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Career development
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Erwerbsverlauf
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Hospital
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Human Resource Management
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Intelligence
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Intelligenz
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Job performance
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Karriereplanung
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Krankenhaus
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Labour mobility
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Occupational attainment
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Organizational psychology
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Personalmanagement
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Goh, Edmund
Leung, Xi Y.
Ok, Chihyung
Karatepe, Osman M.
11
Kim, Taegoo
4
Lee, Gyehee
4
Lee, JungHoon
4
Babakus, Emin
3
Kim, Seongseop
3
Yavas, Ugur
3
Ali, Faizan
2
Barman, Panchanan
2
Bonn, Mark Andrew
2
Brady, Michael K.
2
Burke, Ronald J.
2
Callan, Victor J.
2
Cho, Meehee
2
Choi, Chang Hwan
2
Daskin, Mustafa
2
Eid, Riyad
2
Gao, Baojun
2
Gazzoli, Gabriel
2
Grobelna, Aleksandra
2
Han, Heesup
2
Han, Su-Jin
2
Hancer, Murat
2
Hewagama, Gayani
2
Huan, Tzung-cheng
2
Hutchison, Ann
2
Karadas, Georgiana
2
Kim, Peter Beomcheol
2
Knežević, Mladen
2
Koyuncu, Mustafa
2
Kralj, Anna
2
Lin, Meizhen
2
Ling, Qian
2
Liu, Shan
2
Mang, Paul
2
Orlowski, Marissa
2
Park, Yumi
2
Robinson, Richard N. S.
2
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International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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1
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
2
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
3
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
4
Attitudinal similarities and differences of hotel frontline occupations
Robinson, Richard N. S.
;
Kralj, Anna
;
Solnet, David J.
; …
- In:
International journal of contemporary hospitality management
28
(
2016
)
5
,
pp. 1051-1072
Persistent link: https://www.econbiz.de/10011584313
Saved in:
5
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
6
Thinking job embeddedness not turnover : towards a better understanding of frontline hotel worker retention
Robinson, Richard N. S.
;
Kralj, Anna
;
Solnet, David J.
; …
- In:
International journal of hospitality management
36
(
2014
),
pp. 101-109
Persistent link: https://www.econbiz.de/10010239324
Saved in:
7
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
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