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~person:"Gomes, Carlos Francisco"
~person:"Shahin, Arash"
~subject:"Airport"
~subject:"Kundenservice"
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Airport
Kundenservice
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
17
Kundenzufriedenheit
17
Quality management
17
Qualitätsmanagement
17
Hotel industry
7
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Iran
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customer satisfaction
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Airport service quality
2
Customer service
2
Esfahan
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IPA
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Gomes, Carlos Francisco
Shahin, Arash
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Prentice, Catherine
5
Sharma, Piyush
5
Shin, Hyunju
5
Wirtz, Jochen
5
Bruhn, Manfred
4
Ellinger, Alexander E.
4
Halperin, Basil
4
Han, Heesup
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Park, Jin-Woo
4
Román, Sergio
4
Rupp, Nicholas G.
4
Sands, Sean
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Ye, Yijiao
4
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Berthon, Pierre R.
3
Bilgihan, Anil
3
Bolton, Ruth N.
3
Bonfanti, Angelo
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Journal of air transport management
3
International journal of productivity and quality management : IJPQM
2
Measuring business excellence : the journal of organizational performance management
1
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ECONIS (ZBW)
6
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1
Measuring airport
service
quality
: a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
2
The effects of
service
quality
dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
3
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
4
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
5
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
6
An integrated approach for
service
quality
and effectiveness immprovement with a case study in the recycling pavilion service process of Isfahan municipality
Shahin, Arash
;
Attafar, Ali
;
Samea, Monireh
- In:
Measuring business excellence : the journal of …
16
(
2012
)
3
,
pp. 84-99
Persistent link: https://www.econbiz.de/10009671258
Saved in:
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