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~person:"Gong, Taeshik"
~person:"Gursoy, Dogan"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungssektor"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Interkulturelles Management
Konsumentenverhalten
Dienstleistungsqualität
77
Service quality
77
Customer satisfaction
34
Kundenzufriedenheit
34
Consumer behaviour
31
Beziehungsmarketing
22
Relationship marketing
22
USA
13
United States
13
Hospital
11
Krankenhaus
11
Arbeitsverhalten
9
Bildungsniveau
9
Customer service
9
Educational achievement
9
Kundenservice
9
Lehrkräfte
9
Teaching profession
9
Work behaviour
9
Service industry
8
Cross-cultural management
7
Pupils
6
Schule
6
Schüler
6
Allgemeinbildende Schule
5
Arbeitszufriedenheit
5
Bildungsertrag
5
Customer citizenship behavior
5
Job satisfaction
5
Returns to education
5
School
5
School of general education
5
Betriebswirtschaftliches Ziel
4
Bias
4
Corporate objective
4
Dienstleistung
4
Einzelhandel
4
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Undetermined
28
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Article
37
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Article in journal
36
Aufsatz in Zeitschrift
36
Aufsatz im Buch
1
Book section
1
Language
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English
37
Author
All
Gong, Taeshik
Gursoy, Dogan
Sharma, Piyush
Staiger, Douglas
Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
McColl-Kennedy, Janet R.
18
Prentice, Catherine
18
Balaji, M. S.
14
Line, Nathaniel D.
14
Gustafsson, Anders
13
Klaus, Philipp
13
Wirtz, Jochen
13
Jang, Soocheong
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Propper, Carol
11
Rahman, Zillur
11
Sreejesh, S.
11
Ali, Faizan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Edvardsson, Bo
9
Hollebeek, Linda D.
9
Park, Jungkun
9
Söderlund, Magnus
9
Wu, Luorong
9
Xu, Xun
9
Amin, Muslim
8
Harun, Ahasan
8
O'Cass, Aron
8
Paul, Justin
8
Qu, Hailin
8
Witell, Lars
8
Ahn, Jiseon
7
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The journal of services marketing
7
Journal of retailing and consumer services
4
International journal of hospitality management
3
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing intelligence & planning
1
Psychology & marketing
1
Services marketing quarterly
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
37
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
3
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
4
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
5
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
6
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
7
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
8
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
9
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
10
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
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