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~person:"Gong, Taeshik"
~person:"Gustafsson, Anders"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungssektor"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Interkulturelles Management
Konsumentenverhalten
Dienstleistungsqualität
81
Service quality
81
Customer satisfaction
38
Kundenzufriedenheit
38
Consumer behaviour
32
Beziehungsmarketing
27
Relationship marketing
27
Customer service
17
Kundenservice
17
Service industry
13
USA
13
United States
13
Hospital
10
Krankenhaus
10
Arbeitsverhalten
9
Bildungsniveau
9
Educational achievement
9
Lehrkräfte
9
Teaching profession
9
Work behaviour
9
Cross-cultural management
7
Dienstleistung
6
Einzelhandel
6
Pupils
6
Retail trade
6
Schule
6
Schüler
6
Services
6
Allgemeinbildende Schule
5
Arbeitszufriedenheit
5
Bildungsertrag
5
Customer citizenship behavior
5
Customer experience
5
Job satisfaction
5
Returns to education
5
School
5
School of general education
5
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Undetermined
28
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1
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Article
39
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1
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38
Aufsatz in Zeitschrift
38
Aufsatz im Buch
1
Book section
1
Language
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English
40
Author
All
Gong, Taeshik
Gustafsson, Anders
Sharma, Piyush
Staiger, Douglas
Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
McColl-Kennedy, Janet R.
18
Prentice, Catherine
18
Balaji, M. S.
14
Line, Nathaniel D.
14
Klaus, Philipp
13
Wirtz, Jochen
13
Jang, Soocheong
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Propper, Carol
11
Rahman, Zillur
11
Sreejesh, S.
11
Ali, Faizan
10
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Edvardsson, Bo
9
Hollebeek, Linda D.
9
Park, Jungkun
9
Söderlund, Magnus
9
Wu, Luorong
9
Xu, Xun
9
Amin, Muslim
8
Harun, Ahasan
8
O'Cass, Aron
8
Paul, Justin
8
Qu, Hailin
8
Witell, Lars
8
Ahn, Jiseon
7
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The journal of services marketing
9
Journal of business research : JBR
5
Journal of retailing and consumer services
5
Journal of service management
3
Journal of retailing
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of service research
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
1
Psychology & marketing
1
Services marketing quarterly
1
The service industries journal
1
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ECONIS (ZBW)
40
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
3
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
4
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
5
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
6
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
7
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
8
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
9
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
10
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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