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~person:"Gong, Taeshik"
~person:"Hanks, Lydia"
~person:"Hyun, Sunghyup Sean"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Konsumentenverhalten
Dienstleistungsqualität
92
Service quality
92
Consumer behaviour
41
Customer satisfaction
40
Kundenzufriedenheit
40
Beziehungsmarketing
27
Relationship marketing
27
USA
14
United States
14
Gastronomie
13
Restaurant industry
13
Hospital
12
Krankenhaus
12
Arbeitsverhalten
10
Customer service
10
Kundenservice
10
Work behaviour
10
Bildungsniveau
9
Dienstleistungssektor
9
Educational achievement
9
Lehrkräfte
9
Service industry
9
Teaching profession
9
Beschwerdemanagement
7
Complaint management
7
Cross-cultural management
7
Emotion
6
Pupils
6
Schule
6
Schüler
6
Airline
5
Allgemeinbildende Schule
5
Bildungsertrag
5
Customer citizenship behavior
5
Fluggesellschaft
5
Returns to education
5
School
5
School of general education
5
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44
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1
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English
45
Author
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Gong, Taeshik
Hanks, Lydia
Hyun, Sunghyup Sean
Sharma, Piyush
Staiger, Douglas
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
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International journal of hospitality management
7
The journal of services marketing
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing and consumer services
3
European journal of marketing : EJM
2
International journal of contemporary hospitality management
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of sports marketing & sponsorship
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing intelligence & planning
1
Psychology & marketing
1
Review of managerial science
1
Services marketing quarterly
1
The Cornell hospitality quarterly
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
5
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
6
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
7
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
8
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
9
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
10
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
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