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~person:"Gong, Taeshik"
~person:"Hanks, Lydia"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Konsumentenverhalten
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
32
Customer satisfaction
30
Kundenzufriedenheit
30
Beziehungsmarketing
20
Relationship marketing
20
USA
13
United States
13
Hospital
10
Krankenhaus
10
Arbeitsverhalten
9
Bildungsniveau
9
Educational achievement
9
Gastronomie
9
Lehrkräfte
9
Restaurant industry
9
Teaching profession
9
Work behaviour
9
Customer service
8
Dienstleistungssektor
8
Kundenservice
8
Service industry
8
Cross-cultural management
7
Pupils
6
Schule
6
Schüler
6
Allgemeinbildende Schule
5
Beschwerdemanagement
5
Bildungsertrag
5
Complaint management
5
Customer citizenship behavior
5
Returns to education
5
School
5
School of general education
5
Arbeitszufriedenheit
4
Betriebswirtschaftliches Ziel
4
Bias
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English
36
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Gong, Taeshik
Hanks, Lydia
Sharma, Piyush
Staiger, Douglas
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
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The journal of services marketing
7
International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of retailing and consumer services
3
European journal of marketing : EJM
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of travel and tourism marketing
1
Marketing intelligence & planning
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Psychology & marketing
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Services marketing quarterly
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The Cornell hospitality quarterly
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The service industries journal
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ECONIS (ZBW)
36
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31
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
32
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
33
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
34
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
35
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
36
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
Saved in:
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