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~person:"Gong, Taeshik"
~person:"Sreejesh, S."
~subject:"Relationship marketing"
~subject:"customer satisfaction"
~subject:"dysfunctional customer behavior"
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Relationship marketing
customer satisfaction
dysfunctional customer behavior
Dienstleistungsqualität
29
Service quality
29
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
21
Customer satisfaction
19
Kundenzufriedenheit
19
Arbeitsverhalten
9
Work behaviour
9
Dienstleistungssektor
6
Service industry
6
Beschwerdemanagement
5
Complaint management
5
Customer citizenship behavior
5
Perception
4
Wahrnehmung
4
Brand image
3
Customer integration
3
E-commerce
3
Einzelhandel
3
Electronic Commerce
3
Kundenintegration
3
Markenimage
3
Online retailing
3
Online-Handel
3
Retail trade
3
Viral marketing
3
Virales Marketing
3
Arbeitskräfte
2
Arbeitszufriedenheit
2
Bibliometrics
2
Bibliometrie
2
Brand equity
2
Brand management
2
Caring climate
2
Customer service
2
Dysfunctional customer behavior
2
Gastronomie
2
Hospital
2
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21
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Article
22
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22
Aufsatz in Zeitschrift
22
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English
22
Author
All
Gong, Taeshik
Sreejesh, S.
Bruhn, Manfred
21
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
18
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Balaji, M. S.
11
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Quach, Sara
10
Roberts-Lombard, Mornay
10
Prybutok, Victor R.
9
Qu, Hailin
9
Usman, Osly
9
Edvardsson, Bo
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Osman, Zahir
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Wong, IpKin Anthony
8
Georgi, Dominik
7
Grégoire, Yany
7
Gursoy, Dogan
7
Hammerschmidt, Maik
7
Marimon, Frederic
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Witell, Lars
7
Akroush, Mamoun N.
6
Al-Hawary, Sulieman Ibraheem Shelash
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Choi, Beom Joon
6
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Published in...
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Journal of retailing and consumer services
4
International journal of hospitality management
2
Journal of service research : JSR
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of retail and distribution management
1
Journal of Indian business research
1
Journal of business research : JBR
1
Journal of service theory and practice
1
Journal of strategic marketing
1
Management research review
1
Marketing intelligence & planning
1
Psychology & marketing
1
Services marketing quarterly
1
The Cornell hospitality quarterly
1
The service industries journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
22
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1
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22
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1
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
2
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
3
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
4
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
5
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
6
Digital healthcare retail : role of presence in creating patients' experience
Sreejesh, S.
;
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10012798300
Saved in:
7
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
8
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
9
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
10
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
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