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~person:"Grönroos, Christian"
~person:"Johnston, Robert"
~person:"Parry, Glenn"
~person:"Stauss, Bernd"
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Search: subject:"services management"
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Dienstleistungsmanagement
31
Service management
31
Dienstleistung
14
Beziehungsmarketing
13
Relationship marketing
13
Management
11
Dienstleistungsmarketing
7
Services marketing
7
Theorie
6
Theory
6
Dienstleistungsqualität
5
Service quality
5
Customer integration
4
Dienstleistungssektor
4
Kundenintegration
4
Marketing
4
Service industry
4
Deutschland
3
Germany
3
Kundenmanagement
3
Kundenorientierung
3
Lieferantenmanagement
3
Supplier relationship management
3
Beziehungsmanagement
2
Brand management
2
Bundling strategy
2
Business process management
2
Customer satisfaction
2
Customer service
2
Dienstleistungsbetrieb
2
Dienstleistungsinnovation
2
Dienstleistungsmarke
2
Empirical method
2
Empirische Methode
2
Human Resource Management
2
Innovation management
2
Innovationsmanagement
2
Internes Marketing
2
Kundenservice
2
Kundenzufriedenheit
2
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Undetermined
7
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Book / Working Paper
20
Article
11
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Aufsatz im Buch
7
Book section
7
Collection of articles of several authors
7
Sammelwerk
7
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6
Lehrbuch
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Article in journal
5
Aufsatz in Zeitschrift
5
Textbook
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3
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3
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2
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2
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2
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2
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1
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1
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1
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Language
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English
21
German
12
Author
All
Grönroos, Christian
Johnston, Robert
Parry, Glenn
Stauss, Bernd
Bruhn, Manfred
61
Hadwich, Karsten
29
Leimeister, Jan Marco
29
Krcmar, Helmut
22
Corsten, Hans
19
Ahlert, Dieter
15
Fließ, Sabine
13
Haller, Sabine
13
Roth, Stefan
12
Weinkopf, Claudia
11
Woratschek, Herbert
11
Burr, Wolfgang
10
Hänssler, Karl Heinz
10
Gössinger, Ralf
9
Pepels, Werner
9
Edvardsson, Bo
8
Gardini, Marco A.
8
Gebauer, Heiko
8
Spath, Dieter
8
Lingnau, Volker
7
Michaelis, Manuel
7
Angelis, Jannis
6
Cater-Steel, Aileen
6
Fitzsimmons, James A.
6
Ganz, Walter
6
Spohrer, James C.
6
Verma, Rohit
6
Berentzen, Johannes
5
Beyer, Lothar
5
Chase, Richard B.
5
Clark, Graham
5
Fitzsimmons, Mona J.
5
Freiling, Jörg
5
Gustafsson, Anders
5
Harvey, Jean
5
Holzmüller, Hartmut H.
5
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Institution
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QUIS <11, 2009, Wolfsburg>
1
Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
1
Published in...
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Forum Dienstleistungsmanagement
4
Service design and delivery
4
Wissenschaft & Praxis
4
SpringerLink / Bücher
3
Journal of service management
2
Always learning
1
European management journal
1
Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Wissenschaft & Praxis
1
Journal of historical research in marketing
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Legends in marketing
1
Managing service quality : MSQ ; an international journal
1
Operations management ; Vol. 1
1
Perspektiven der internationalen Wirtschaft
1
Service Science: Research and Innovations in the Service Economy
1
Springer eBook Collection / Business and Economics
1
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ECONIS (ZBW)
31
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1
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31
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date (oldest first)
1
Service operations management
Johnston, Robert
;
Shulver, Michael
;
Slack, Nigel
; …
-
2021
-
Fifth edition
Persistent link: https://www.econbiz.de/10012315196
Saved in:
2
Christian Grönroos : I did it my way
Grönroos, Christian
- In:
Journal of historical research in marketing
9
(
2017
)
3
,
pp. 277-301
Persistent link: https://www.econbiz.de/10011798326
Saved in:
3
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
4
Service management and marketing : managing the service profit logic
Grönroos, Christian
-
2015
-
Fourth edition
Persistent link: https://www.econbiz.de/10013546911
Saved in:
5
Service management
Grönroos, Christian
-
2013
Persistent link: https://www.econbiz.de/10010235084
Saved in:
6
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
;
Shulver, Michael
-
2012
-
4. ed.
Persistent link: https://www.econbiz.de/10009532314
Saved in:
7
Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European management journal
30
(
2012
)
5
,
pp. 466-472
Persistent link: https://www.econbiz.de/10009631121
Saved in:
8
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
9
Are you being served?
Macintyre, Mairi
;
Parry, Glenn
;
Angelis, Jannis
- In:
Service design and delivery
,
(pp. 167-169)
.
2011
Persistent link: https://www.econbiz.de/10009011799
Saved in:
10
A multi-organisational approach to service delivery
Purchase, Valerie
;
Mills, John
;
Parry, Glenn
- In:
Service design and delivery
,
(pp. 119-134)
.
2011
Persistent link: https://www.econbiz.de/10009011808
Saved in:
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