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~person:"Grewal, Dhruv"
~subject:"Customer satisfaction"
~subject:"Internet marketing"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Consumer Behaviour"
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Customer satisfaction
Internet marketing
Consumer behaviour
60
Konsumentenverhalten
60
Einzelhandel
23
Retail trade
23
Beziehungsmarketing
13
Relationship marketing
13
Ladengestaltung
9
Preismanagement
9
Pricing strategy
9
Store design
9
Online-Marketing
7
USA
7
United States
7
Dienstleistungsqualität
6
Service quality
6
Advertising effects
5
Emotion
5
Preis
5
Price
5
Social Web
5
Social web
5
Werbewirkung
5
Einzelhandelspreis
4
Food retailing
4
Kundenzufriedenheit
4
Lebensmitteleinzelhandel
4
Meta-Analyse
4
Meta-analysis
4
Online retailing
4
Online-Handel
4
Retail price
4
Theorie
4
Theory
4
Brand management
3
Cognition
3
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3
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Article in journal
Aufsatz in Zeitschrift
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English
10
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Grewal, Dhruv
Han, Heesup
55
Mattila, Anna S.
30
Bilgihan, Anil
20
Wong, IpKin Anthony
19
Wu, Luorong
18
Law, Chun Hung Roberts
17
Loureiro, Sandra Maria Correia
17
Prentice, Catherine
17
Balaji, M. S.
16
Filieri, Raffaele
16
Jang, Soocheong
16
Quach, Sara
16
Sreejesh, S.
16
Hyun, Sunghyup Sean
15
Klaus, Philipp
15
Dwivedi, Yogesh Kumar
14
Hollebeek, Linda D.
14
Prayag, Girish
14
Rather, Raouf Ahmad
14
Rita, Paulo
14
Gustafsson, Anders
12
Ko, Eunju
12
Prybutok, Victor R.
12
Söderlund, Magnus
12
Verhoef, Peter C.
12
Amin, Muslim
11
Bang, Nguyen
11
Flavián Blanco, Carlos
11
Khan, Imran
11
Kim, Woo Gon
11
Okumus, Fevzi
11
Prashar, Sanjeev
11
Sparks, Beverley
11
Tang, Liang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Fernandes, Teresa
10
Gursoy, Dogan
10
Ha, Hong Youl
10
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Journal of retailing
3
Journal of the Academy of Marketing Science
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of marketing research
1
MSI reports : working paper series
1
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ECONIS (ZBW)
10
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1
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
2
Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
Detecting, preventing, and mitigating online firestorms in brand communities
Herhausen, Dennis
;
Ludwig, Stephan
;
Grewal, Dhruv
; …
- In:
Journal of marketing
83
(
2019
)
3
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012175971
Saved in:
5
The emotional review-reward effect : how do reviews increase impulsivity?
Motyka, Scott
;
Grewal, Dhruv
;
Aguirre, Elizabeth
;
Mahr, …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1032-1051
Persistent link: https://www.econbiz.de/10011951622
Saved in:
6
Unveiling what is written in the stars : analyzing explicit, implicit, and discourse patterns of sentiment in social media
Ordenes, Francisco Villarroel
;
Ludwig, Stephan
;
Ruyter, …
- In:
Journal of consumer research : JCR ; an …
43
(
2017
)
6
,
pp. 875-894
Persistent link: https://www.econbiz.de/10011770780
Saved in:
7
Do digital displays enhance sales? : role of retail format and message content
Roggeveen, Anne L.
;
Nordfält, Jens
;
Grewal, Dhruv
- In:
Journal of retailing
92
(
2016
)
1
,
pp. 122-131
Persistent link: https://www.econbiz.de/10011484113
Saved in:
8
Unraveling the personalization paradox : the effect of information collection and trust-building strategies on online advertisement effectiveness
Aguirre, Elizabeth
;
Mahr, Dominik
;
Grewal, Dhruv
; …
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 34-49
Persistent link: https://www.econbiz.de/10010500763
Saved in:
9
Understanding social media effects across seller, retailer, and consumer interactions
Rapp, Adam
;
Beitelspacher, Lauren Skinner
;
Grewal, Dhruv
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 547-566
Persistent link: https://www.econbiz.de/10010126682
Saved in:
10
Do satisfied customers buy more? : Report No. 05-114
Seiders, Kathleen
;
Voss, Glenn B.
;
Grewal, Dhruv
; …
- In:
MSI reports : working paper series
(
2005
)
3
,
pp. 85-106
Persistent link: https://www.econbiz.de/10003201755
Saved in:
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