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~person:"Guerard, John Baynard"
~person:"Han, Heesup"
~subject:"Customer satisfaction"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Handbook"
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Customer satisfaction
USA
Consumer behaviour
92
Konsumentenverhalten
92
Kundenzufriedenheit
55
Beziehungsmarketing
52
Relationship marketing
52
Hotel industry
45
Hotellerie
45
Dienstleistungsqualität
34
Service quality
34
Holiday behaviour
30
Urlaubsverhalten
30
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24
Brand management
23
Markenführung
23
Portfolio selection
22
Portfolio-Management
22
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22
Tourismus
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20
Markenimage
20
Emotion
17
Theorie
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Kreuzfahrt
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Satisfaction
14
Umweltbewusstsein
14
Airline
13
Confidence
13
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72
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72
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English
74
Author
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Guerard, John Baynard
Han, Heesup
Jang, Soocheong
58
Mattila, Anna S.
43
Smith, Alan D.
40
Lee, Seoki
35
Svensson, Göran
33
Link, Albert N.
30
Madura, Jeff
30
Prybutok, Victor R.
25
Hasan, Iftekhar
24
Prentice, Catherine
24
Hyun, Sunghyup Sean
23
Mowery, David C.
23
Wong, IpKin Anthony
23
Fabozzi, Frank J.
22
Gil Saura, Irene
22
Audretsch, David B.
21
Calantone, Roger J.
21
Shahin, Arash
21
Song, Michael
21
Cheng, T. C. E.
19
Kumar, V.
19
Bilgihan, Anil
18
Dresner, Martin
18
Kim, Woo Gon
18
Guchait, Priyanko
17
Gustafsson, Anders
17
Hitt, Michael A.
17
Park, Jungkun
17
Parnell, John A.
17
Sharma, Piyush
17
Wall, Larry D.
17
Grégoire, Yany
16
Gursoy, Dogan
16
Hua, Nan
16
Kim, Wansoo
16
Kumar, Sameer
16
McColl-Kennedy, Janet R.
16
Tanford, Sarah
16
Evanschitzky, Heiner
15
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International journal of hospitality management
25
Journal of travel and tourism marketing
16
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
4
Research in finance
4
Tourism management : research, policies, practice
4
The journal of investing
2
Tourism management perspectives : TMP
2
Advances in mathematical programming and financial planning : a research annual
1
Journal of Contemporary Issues in Business and Government
1
Journal of forecasting
1
Journal of investment management : JOIM
1
Journal of retailing and consumer services
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
The energy journal
1
Tourism and hospitality research : the surrey quarterly review
1
World Scientific handbook in financial economics series
1
World scientific handbook in financial economics series
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ECONIS (ZBW)
74
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1
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10
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74
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1
Portfolio construction and
management
in the Barra Aegis System : a case study using the USER data
Miller, Whit
;
Xu, Ganlin
;
Guerard, John Baynard
- In:
The journal of investing
23
(
2014
)
4
,
pp. 111-120
Persistent link: https://www.econbiz.de/10011377405
Saved in:
2
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
3
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
4
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
5
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
6
How do green attributes elicit pro-environmental behaviors in guests? : the case of green hotels in Vietnam
Ho Le Thu Trang
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10012179359
Saved in:
7
Handbook of applied investment research
Guerard, John Baynard
(
ed.
);
Ziemba, William T.
(
ed.
)
-
2021
seasonal anomalies, stock selection modeling and portfolio
management
. Fifty years ago, finance professors taught the Efficient …
Persistent link: https://www.econbiz.de/10012643543
Saved in:
8
Handbook of applied investment research
Guerard, John Baynard
(
ed.
);
Ziemba, William T.
(
ed.
)
-
2021
seasonal anomalies, stock selection modeling and portfolio
management
. Fifty years ago, finance professors taught the Efficient …
Persistent link: https://www.econbiz.de/10012260078
Saved in:
9
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
10
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
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