//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Gulati, Ranjay"
~person:"Han, Heesup"
~person:"Mattila, Anna S."
~subject:"USA"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Beziehungsmarketing
92
Relationship marketing
92
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
52
Kundenzufriedenheit
52
Dienstleistungsqualität
34
Service quality
34
Hotel industry
18
Hotellerie
18
Brand image
13
Gastronomie
13
Markenimage
13
Restaurant industry
13
Beschwerdemanagement
12
Brand management
12
Complaint management
12
Markenführung
12
United States
11
Emotion
10
Brand loyalty
9
Holiday behaviour
9
Loyalty
9
Urlaubsverhalten
9
Airline
8
Confidence
8
Corporate Social Responsibility
8
Corporate social responsibility
8
Fluggesellschaft
8
Kundenbindungsprogramm
8
Loyalty program
8
Markentreue
8
Satisfaction
8
Vertrauen
8
Brand
7
Markenartikel
7
Gender
6
Geschlecht
6
Tourism
6
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
12
Aufsatz im Buch
1
Book section
1
Language
All
English
11
German
1
Author
All
Gulati, Ranjay
Han, Heesup
Mattila, Anna S.
Smith, Alan D.
13
Kumar, V.
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Walsh, Gianfranco
4
Beatty, Sharon E.
3
Chen, Tom
3
Eisingerich, Andreas B
3
Gremler, Dwayne D.
3
Ha, Jooyeon
3
Peltier, James
3
Raitani, Sonika
3
Schweidel, David A.
3
Tanford, Sarah
3
Vyas, Vishal
3
Anaza, Nwamaka A.
2
Avery, Derek R.
2
Aykol, Bilge
2
Barnes, Donald C.
2
Bernoff, Josh
2
Birch, Nancy J.
2
Bohlmann, Jonathan D.
2
Bolton, Ruth N.
2
Bradlow, Eric T.
2
Brown, Tom
2
Carpenter, Jason M.
2
Christodoulides, Paul
2
Coleman, Linda
2
Dawes, John
2
De Villiers, Rouxelle
2
Donthu, Naveen
2
Drollinger, Tanya
2
Eggert, Andreas
2
Evanschitzky, Heiner
2
more ...
less ...
Published in...
All
International journal of hospitality management
3
International journal of contemporary hospitality management
2
Cornell hospitality quarterly : CQ
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of internet marketing and advertising : IJIMA
1
Journal of service management
1
Journal of travel and tourism marketing
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A strategy for the development of the private country club : focusing on brand prestige
Hwang, Jinsoo
;
Han, Heesup
;
Choo, Seung-woo
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1927-1948
Persistent link: https://www.econbiz.de/10011447609
Saved in:
2
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup
;
Jeong, Chul
- In:
International journal of hospitality management
32
(
2013
),
pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
Saved in:
3
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
4
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
5
Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup
;
Kim, Yunhi
;
Kim, Eui-keun
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 1008-1019
Persistent link: https://www.econbiz.de/10009242045
Saved in:
6
Investigating the key factors affecting behavioral intentions : evidence from a full-service restaurant setting
Jani, Dev
;
Han, Heesup
- In:
International journal of contemporary hospitality management
23
(
2011
)
7
,
pp. 1000-1018
Persistent link: https://www.econbiz.de/10009383512
Saved in:
7
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
8
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
9
Outcomes of relational benefits : restaurant customers' perspective
Han, Heesup
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 820-835
Persistent link: https://www.econbiz.de/10003952670
Saved in:
10
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->