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~person:"Gursoy, Dogan"
~person:"Lee, Seonjeong"
~subject:"Brand image"
~subject:"E-commerce"
~subject:"Service quality"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
E-commerce
Service quality
Consumer behaviour
43
Konsumentenverhalten
43
Dienstleistungsqualität
17
Beziehungsmarketing
14
Customer satisfaction
14
Kundenzufriedenheit
14
Relationship marketing
14
Markenimage
11
Brand management
8
Hotel industry
8
Hotellerie
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Markenführung
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Werbewirkung
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Beschwerdemanagement
3
Brand
3
Cognition
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Complaint management
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Designation of origin
3
Herkunftsbezeichnung
3
Information behaviour
3
Information processing
3
Informationsverhalten
3
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3
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28
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Gursoy, Dogan
Lee, Seonjeong
Han, Heesup
48
Usman, Osly
44
Phau, Ian
30
Loureiro, Sandra Maria Correia
29
Diamantopoulos, Adamantios
27
Mattila, Anna S.
25
Bang, Nguyen
23
Hollebeek, Linda D.
23
Bauer, Hans H.
22
Sreejesh, S.
22
Jang, Soocheong
21
Japutra, Arnold
21
Prentice, Catherine
21
Sarkar, Abhigyan
19
Guzman, Francisco
18
Huber, Frank
18
Melewar, T. C.
18
Park, Jungkun
18
Paul, Justin
18
Balaji, M. S.
17
Hyun, Sunghyup Sean
17
Ahn, Jiseon
16
Bilgihan, Anil
16
Dwivedi, Yogesh Kumar
16
Wiedmann, Klaus-Peter
16
Wong, IpKin Anthony
16
Ekinci, Yuksel
15
Gierl, Heribert
15
Johnson, Lester W.
15
Line, Nathaniel D.
15
McColl-Kennedy, Janet R.
15
Sarkar, Juhi Gahlot
15
Das, Gopal
14
Hanks, Lydia
14
Khan, Imran
14
Liu, Chih-Hsing
14
Rahman, Zillur
14
Sharma, Piyush
14
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International journal of hospitality management
7
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The service industries journal
2
Tourism management : research, policies, practice
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of travel and tourism marketing
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
28
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1
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
2
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
3
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
4
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
5
Anthropomorphism and its implications for advertising hotel brands
Lee, Seonjeong
;
Oh, Haemoon
- In:
Journal of business research : JBR
129
(
2021
),
pp. 455-464
Persistent link: https://www.econbiz.de/10012509677
Saved in:
6
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
7
Investigating customers' system justifying responses : application of system justification theory
Legendre, Tiffany S.
;
Lee, Seonjeong
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 832-851
Persistent link: https://www.econbiz.de/10012623977
Saved in:
8
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
9
Perceived corporate social responsibility and customers' behaviors in the ridesharing service industry
Jeon, Myunghee Mindy
;
Lee, Seonjeong
;
Jeong, Miyoung
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146213
Saved in:
10
Exploring the relationship between servicescape, place attachment, and intention to recommend accommodations marketed through sharing economy platforms
Xu, Xiaowei
;
Gursoy, Dogan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10012289346
Saved in:
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