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~person:"Gustafsson, Anders"
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Customer satisfaction
17
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12
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customer satisfaction
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Absatz
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Gustafsson, Anders
Oswald, Andrew J.
173
Clark, Andrew E.
144
Stutzer, Alois
138
Frey, Bruno S.
124
Blanchflower, David G.
121
Powdthavee, Nattavudh
100
Bryson, Alex
96
Helliwell, John F.
87
Welsch, Heinz
83
Han, Heesup
79
Wolfers, Justin
64
Bjørnskov, Christian
63
Graham, Carol
63
Homburg, Christian
63
Knabe, Andreas
60
Akay, Alpaslan
59
Wagner, Gert G.
59
Ferrer-i-Carbonell, Ada
58
Fischer, Justina A. V.
56
Senik-Leygonie, Claudia
56
Stevenson, Betsey
54
Frijters, Paul
52
Proto, Eugenio
52
Easterlin, Richard A.
51
Karatepe, Osman M.
51
Binder, Martin
50
Headey, Bruce
48
Becchetti, Leonardo
47
Sousa-Poza, Alfonso
46
Hetschko, Clemens
45
Siddiqui, Danish Ahmed
45
Chadi, Adrian
44
Schöb, Ronnie
43
D'Ambrosio, Conchita
42
Nikolova, Milena
42
Wang, Shun
42
Dreher, Axel
40
Praag, Bernard M. S. van
40
Dolan, Paul
39
Huang, Haifang
39
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Journal of business research : JBR
5
Journal of retailing
2
Journal of service research
2
International journal of quality and service sciences
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
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Marketing intelligence & planning
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The University of Michigan Business School management series
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ECONIS (ZBW)
18
USB Cologne (EcoSocSci)
1
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
3
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
4
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
7
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
8
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
9
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
10
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
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