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~person:"Han, Heesup"
~person:"Prybutok, Victor R."
~person:"Weber, Karin"
~subject:"Complaint management"
~subject:"Confidence"
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Search: subject:"Customer satisfaction"
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Complaint management
Confidence
Customer satisfaction
100
Kundenzufriedenheit
96
Consumer behaviour
70
Konsumentenverhalten
68
Dienstleistungsqualität
59
Service quality
59
Beziehungsmarketing
43
Relationship marketing
43
Hotel industry
25
Hotellerie
25
Holiday behaviour
17
Urlaubsverhalten
17
Satisfaction
12
Gastronomie
11
Restaurant industry
11
Tourism
11
Tourismus
11
USA
11
United States
11
Brand image
10
Emotion
10
Markenimage
10
Beschwerdemanagement
9
satisfaction
9
Airline
8
Brand management
8
Fluggesellschaft
8
Loyalty
8
Markenführung
8
Product quality
8
Produktqualität
8
China
7
Fast-food industry
7
Schnellgastronomie
7
Tourism marketing
7
Tourismusmarketing
7
Brand loyalty
6
Perception
6
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English
15
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Han, Heesup
Prybutok, Victor R.
Weber, Karin
Svensson, Göran
21
Roschk, Holger
14
Grégoire, Yany
12
Mattila, Anna S.
12
Usman, Osly
12
Gelbrich, Katja
11
Jang, Soocheong
10
Van Vaerenbergh, Yves
9
Guchait, Priyanko
8
Mysen, Tore
8
Balaji, M. S.
7
Sparks, Beverley
7
Stauss, Bernd
7
Vázquez Casielles, Rodolfo
7
Lee, Choong-Ki
6
Roberts-Lombard, Mornay
6
Seidel, Wolfgang
6
Sreejesh, S.
6
Bilgihan, Anil
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Grewal, Dhruv
5
Hansen, Torben
5
Harun, Ahasan
5
Jacob, Jayanth
5
Larivière, Bart
5
MacQuilken, Lisa
5
Matos, Celso Augusto de
5
Nikbin, Davoud
5
Padin, Carmen
5
Patterson, Paul G.
5
Rohman, Fatchur
5
Sharifi, Seyed Shahin
5
Shin, Hyunju
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Walsh, Gianfranco
5
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Published in...
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International journal of hospitality management
3
Quality management journal : QMJ
2
Tourism management : research, policies, practice
2
International journal of contemporary hospitality management
1
International journal of services and standards
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
15
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1
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
2
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
3
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
4
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
5
Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops
Song, Hak-jun
;
Wang, JunHui
;
Han, Heesup
- In:
International journal of hospitality management
79
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012012968
Saved in:
6
Effect of general risk on trust, satisfaction, and recommendation intention for halal food
Al-Ansi, Amr
;
Olya, Hossein G. T.
;
Han, Heesup
- In:
International journal of hospitality management
83
(
2019
),
pp. 210-219
Persistent link: https://www.econbiz.de/10012122076
Saved in:
7
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
8
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
9
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
10
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
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