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~person:"Hart, Christopher W."
~person:"Huang, Ming-Hui"
~source:"econis"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Dienstleistungsmarketing
7
Service industry
7
Services marketing
7
Beziehungsmarketing
4
Relationship marketing
4
Dienstleistung
3
Dienstleistungsqualität
3
Management
3
Product quality
3
Produktqualität
3
Service quality
3
Services
3
Brand growth
2
Brand management
2
Dynamic multivariate panel model
2
Markenführung
2
Service branding
2
Service personalization
2
Service qdrauality
2
Service relationship
2
Adaptive personalization
1
Automated technology
1
Automation
1
Automatisierung
1
Cognition
1
Cognitive technology
1
Consumer behaviour
1
Customer relationships
1
Customer satisfaction
1
Customer service
1
Dienstleistungsbetrieb
1
Emotion
1
Emotional technology
1
Kognition
1
Konsumentenverhalten
1
Kundenservice
1
Kundenzufriedenheit
1
Lieferantenmanagement
1
Personalization
1
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Fallstudiensammlung
1
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English
6
German
1
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Hart, Christopher W.
Huang, Ming-Hui
Bruhn, Manfred
5
Corsten, Hans
4
Freiling, Jörg
3
Heskett, James L.
3
Khan, Kalim
3
Kumar, Raj
3
Lovelock, Christopher H.
3
McColl-Kennedy, Janet R.
3
Panwar, Tapish
3
Panwar, Upendra Singh
3
Ray, Nilanjan
3
Robbert, Thomas
3
Sasser, W. E.
3
Wirtz, Jochen
3
Ahlert, Dieter
2
Akaka, Melissa Archpru
2
Baglieri, Enzo
2
Berry, Leonard L.
2
Bryson, John R.
2
Büttgen, Marion
2
De Chernatony, Leslie
2
Dev, Chekitan S.
2
Fisk, Raymond P.
2
Furrer, Olivier
2
Grove, Stephen J.
2
Grönroos, Christian
2
Gummesson, Evert
2
Han, Spring H.
2
Horan, Gillian
2
Jaakkola, Elina
2
Kandampully, Jay
2
Kaynak, Erdener
2
Kindström, Daniel
2
Kowalkowski, Christian
2
Kröger, Sonja
2
Lee, Jungwoo
2
McDonald, Malcolm
2
Mikolon, Sven
2
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of service research
1
Journal of the Academy of Marketing Science
1
Source
All
ECONIS (ZBW)
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1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288666
Saved in:
3
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288668
Saved in:
4
Technology-driven service strategy
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 906-924
Persistent link: https://www.econbiz.de/10011779545
Saved in:
5
The service management course : cases and readings
Sasser, W. E.
;
Hart, Christopher W.
;
Heskett, James L.
-
1991
Persistent link: https://www.econbiz.de/10000831144
Saved in:
6
Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.
;
Sasser, W. E.
;
Hart, Christopher W.
-
1991
Persistent link: https://www.econbiz.de/10000823870
Saved in:
7
Service breakthroughs : changing the rules of the game
Heskett, James L.
-
1990
Persistent link: https://www.econbiz.de/10000808572
Saved in:
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