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~person:"Hsu, Maxwell K."
~person:"Roy, Sanjit"
~person:"Sreejesh, S."
~subject:"Brand image"
~subject:"Dienstleistungsqualität"
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Brand image
Dienstleistungsqualität
Customer satisfaction
39
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29
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22
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Hsu, Maxwell K.
Roy, Sanjit
Sreejesh, S.
Han, Heesup
43
Prentice, Catherine
24
Mattila, Anna S.
23
Prybutok, Victor R.
21
Usman, Osly
20
Wong, IpKin Anthony
19
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18
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14
Bilgihan, Anil
14
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14
Shahin, Arash
14
Söderlund, Magnus
14
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13
Gil Saura, Irene
12
Gustafsson, Anders
12
Sparks, Beverley
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Chua, Bee-Lia
11
Grégoire, Yany
11
Jang, Soocheong
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
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Ladhari, Riadh
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10
Su, LuJun
10
Ashill, Nicholas J.
9
Assaker, Guy
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
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Journal of travel and tourism marketing
4
Journal of retailing and consumer services
3
Journal of strategic marketing
3
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
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Asia-Pacific journal of business administration
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Services marketing cases in emerging markets : an asian perspective
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ECONIS (ZBW)
30
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
3
Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha
;
Hsu, Maxwell K.
;
Zhou, Xing
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
Saved in:
4
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
5
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
6
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
7
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
8
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
9
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
10
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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