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~person:"Hsu, Maxwell K."
~person:"Roy, Sanjit"
~person:"Sreejesh, S."
~subject:"Dienstleistungsqualität"
~subject:"Tourismus"
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Dienstleistungsqualität
Tourismus
Customer satisfaction
39
Kundenzufriedenheit
39
Service quality
29
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
18
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18
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Hsu, Maxwell K.
Roy, Sanjit
Sreejesh, S.
Han, Heesup
42
Prentice, Catherine
24
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
20
Wong, IpKin Anthony
20
Sharma, Piyush
18
Su, LuJun
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Hyun, Sunghyup Sean
13
Gustafsson, Anders
12
Prayag, Girish
12
So, Kevin Kam Fung
12
Ali, Faizan
11
Grégoire, Yany
11
Karatepe, Osman M.
11
Sparks, Beverley
11
Uysal, Muzaffer
11
Van Vaerenbergh, Yves
11
Amin, Muslim
10
Guchait, Priyanko
10
Hsu, Cathy H. C.
10
Jang, Soocheong
10
Kim, Woo Gon
10
Ladhari, Riadh
10
Lee, Choong-Ki
10
Quach, Sara
10
Ringle, Christian M.
10
Torres, Edwin N.
10
Wu, Luorong
10
Ashill, Nicholas J.
9
Bujisic, Milos
9
Edvardsson, Bo
9
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Journal of travel and tourism marketing
4
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Journal of strategic marketing
3
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The service industries journal
2
Asia-Pacific journal of business administration
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of services, economics and management
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Journal of Indian business research
1
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Journal of service theory and practice
1
Marketing intelligence & planning
1
Services marketing cases in emerging markets : an asian perspective
1
Services marketing quarterly
1
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
31
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
3
Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha
;
Hsu, Maxwell K.
;
Zhou, Xing
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
Saved in:
4
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
5
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
6
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
7
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
8
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
9
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
10
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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