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~person:"Hyun, Sunghyup Sean"
~person:"Jang, Soocheong"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
~subject:"Tourismus"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Beziehungsmarketing
Konsumentenverhalten
Tourismus
Customer satisfaction
44
Kundenzufriedenheit
44
Consumer behaviour
28
Relationship marketing
22
Dienstleistungsqualität
20
Service quality
20
Gastronomie
13
Restaurant industry
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Complaint management
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Hotellerie
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Brand image
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Markenimage
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Confidence
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Destination management
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Destinationsmanagement
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Service failure
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38
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Hyun, Sunghyup Sean
Jang, Soocheong
Han, Heesup
67
Mattila, Anna S.
30
Homburg, Christian
28
Prentice, Catherine
23
Usman, Osly
23
Svensson, Göran
21
Wong, IpKin Anthony
21
Bilgihan, Anil
19
Prayag, Girish
19
Aksoy, Lerzan
17
Gil Saura, Irene
17
Gustafsson, Anders
16
Loureiro, Sandra Maria Correia
16
Mittal, Vikas
16
Huber, Frank
15
Prybutok, Victor R.
15
Roschk, Holger
14
Ryu, Kisang
14
Su, LuJun
14
Balaji, M. S.
13
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
Lee, Choong-Ki
13
Rather, Raouf Ahmad
13
Stock-Homburg, Ruth
13
Söderlund, Magnus
13
Keiningham, Timothy
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Wu, Luorong
12
Amin, Muslim
11
Bang, Nguyen
11
Bauer, Hans H.
11
Bruhn, Manfred
11
Chua, Bee-Lia
11
Evanschitzky, Heiner
11
Hsu, Maxwell K.
11
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International journal of hospitality management
16
Journal of travel and tourism marketing
6
International journal of contemporary hospitality management
4
International journal of sports marketing & sponsorship
2
Journal of hospitality marketing & management
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism management : research, policies, practice
2
Review of managerial science
1
Service business
1
The journal of services marketing
1
The service industries journal
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ECONIS (ZBW)
38
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1
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
2
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
3
Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435868
Saved in:
4
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
5
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
6
Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
Saved in:
7
Effects of nature-based solutions (NBS) on eco-friendly hotel guests' mental health perceptions, satisfaction, switching barriers, and revisit intentions
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 592-611
Persistent link: https://www.econbiz.de/10012256154
Saved in:
8
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
9
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
10
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
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