//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Hyun, Sunghyup Sean"
~person:"Marimon, Frederic"
~person:"Prentice, Catherine"
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
~subject:"Theory"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Kundenzufriedenheit
Theory
Dienstleistungsqualität
65
Service quality
65
Customer satisfaction
41
Relationship marketing
34
Consumer behaviour
31
Konsumentenverhalten
31
Gambling
18
Glücksspiel
18
Quality management
11
Qualitätsmanagement
11
Airline
8
Fluggesellschaft
8
Customer service
7
Kundenservice
7
Emotion
6
Intelligence
6
Intelligenz
6
Product quality
6
Produktqualität
6
Brand image
5
Brand management
5
Casinos
5
Customer loyalty
5
Macau
5
Markenführung
5
Markenimage
5
Southeast Asia
5
Südostasien
5
customer loyalty
5
loyalty
5
Artificial intelligence
4
Customer engagement
4
E-commerce
4
Electronic Commerce
4
Emotional intelligence
4
Gastronomie
4
Gesundheitstourismus
4
Health tourism
4
more ...
less ...
Online availability
All
Undetermined
25
Type of publication
All
Article
50
Type of publication (narrower categories)
All
Article in journal
50
Aufsatz in Zeitschrift
50
Conference paper
1
Konferenzbeitrag
1
Language
All
English
50
Author
All
Hyun, Sunghyup Sean
Marimon, Frederic
Prentice, Catherine
Han, Heesup
36
Siciliani, Luigi
33
Bruhn, Manfred
32
Straume, Odd Rune
31
Mattila, Anna S.
26
Prybutok, Victor R.
24
Usman, Osly
21
Brekke, Kurt R.
20
McColl-Kennedy, Janet R.
19
Sharma, Piyush
19
Benkenstein, Martin
16
Wong, IpKin Anthony
16
Balaji, M. S.
15
Hammerschmidt, Maik
15
Shahin, Arash
15
Gustafsson, Anders
14
Söderlund, Magnus
14
Edvardsson, Bo
13
Gil Saura, Irene
13
Gong, Taeshik
13
Klaus, Philipp
13
Bauer, Hans H.
12
Bilgihan, Anil
12
Falk, Tomas
12
Grégoire, Yany
12
Patterson, Paul G.
12
Sreejesh, S.
12
Brekke, Kurt Richard
11
Hollebeek, Linda D.
11
Jang, Soocheong
11
Ladhari, Riadh
11
Quach, Sara
11
Stauss, Bernd
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
more ...
less ...
Published in...
All
Journal of retailing and consumer services
9
International journal of hospitality management
6
Journal of travel and tourism marketing
5
Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Services marketing quarterly
2
Tourism management : research, policies, practice
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of sports marketing & sponsorship
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Psychology & marketing
1
Review of managerial science
1
The journal of business & industrial marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
50
Showing
1
-
10
of
50
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Supply chain management in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine
;
Dominique-Ferreira, Sergio
;
Wang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
11
,
pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
Saved in:
2
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
5
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
6
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
7
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
8
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
9
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
10
Winning strategies for customer loyalty in the sharing economy : a mixed-methods study
Akhmedova, Anna
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Journal of business research : JBR
112
(
2020
),
pp. 33-44
Persistent link: https://www.econbiz.de/10012230546
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->