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~person:"Izogo, Ernest Emeka"
~person:"Rather, Raouf Ahmad"
~subject:"Customer satisfaction"
~subject:"customer engagement"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
customer engagement
Beziehungsmarketing
35
Relationship marketing
35
Consumer behaviour
28
Konsumentenverhalten
28
Kundenzufriedenheit
20
Dienstleistungsqualität
16
Service quality
16
Brand management
12
Markenführung
12
Customer integration
9
Kundenintegration
9
Nigeria
7
Confidence
6
Coronavirus
6
Internet marketing
6
Online-Marketing
6
Social Web
6
Social web
6
Vertrauen
6
Brand image
5
Markenimage
5
Relationship quality
5
Tourism
5
Brand loyalty
4
Customer brand engagement
4
Customer commitment
4
Dienstleistungssektor
4
Holiday behaviour
4
Markentreue
4
Service industry
4
Telecommunications
4
Telecommunications industry
4
Telekommunikation
4
Telekommunikationssektor
4
Tourism industry
4
Tourism marketing
4
Tourismus
4
Tourismusmarketing
4
Tourismuswirtschaft
4
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22
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22
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22
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English
22
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Izogo, Ernest Emeka
Rather, Raouf Ahmad
Han, Heesup
32
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Kumar, V.
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Hollebeek, Linda D.
12
Kim, Wansoo
12
Klaus, Philipp
12
Loureiro, Sandra Maria Correia
12
Quach, Sara
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
So, Kevin Kam Fung
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
Khan, Imran
10
McColl-Kennedy, Janet R.
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Jang, Soocheong
9
Larivière, Bart
9
Park, Jungkun
9
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International journal of quality & reliability management
2
Journal of retailing and consumer services
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
African journal of business and economic research : AJBER
1
African journal of economic and management studies : AJEMS
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
International journal of emerging markets
1
International journal of retail and distribution management
1
Journal of destination marketing & management
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of travel and tourism marketing
1
Management research review
1
The TQM journal : the international review of organizational improvement
1
Tourism review
1
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ECONIS (ZBW)
22
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1
Transforming destination-based customer engagement to revisit intention through co-creation : findings from SEM and fsQCA
Satar, Mir Shahid
;
Rather, Raouf Ahmad
;
Cheema, Sadia
; …
- In:
Tourism review
79
(
2024
)
3
,
pp. 601-621
Persistent link: https://www.econbiz.de/10014512294
Saved in:
2
COVID-19-based threat vs coping appraisal : effect of psychological risk on customer engagement and behavioral intentions
Rather, Raouf Ahmad
;
Parrey, Shakir Hussain
;
Gulzar, Rafia
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2093-2114
Persistent link: https://www.econbiz.de/10014445929
Saved in:
3
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
3/4
,
pp. 275-297
Persistent link: https://www.econbiz.de/10014299252
Saved in:
4
Negative eWOM and perceived credibility : a potent mix in consumer relationships
Izogo, Ernest Emeka
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10013552690
Saved in:
5
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
6
Examining the impact of eWOM-triggered customer-to-customer interactions on travelers' repurchase and social media engagement
Izogo, Ernest Emeka
;
Mpinganjira, Mercy
;
Karjaluoto, Heikki
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1872-1894
Persistent link: https://www.econbiz.de/10013391022
Saved in:
7
Customers' service-related engagement, experience, and behavioral intent : moderating role of age
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502658
Saved in:
8
Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19 : a protection motivation theory approach
Rather, Raouf Ahmad
- In:
Journal of destination marketing & management
20
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012588603
Saved in:
9
Customer experience and engagement in tourism destinations : the experiential marketing perspective
Rather, Raouf Ahmad
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 15-32
Persistent link: https://www.econbiz.de/10012289255
Saved in:
10
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
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