//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Jang, Soocheong"
~person:"Khan, Imran"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Corporate Social Responsibility"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Corporate Social Responsibility
Customer satisfaction
Beziehungsmarketing
58
Relationship marketing
58
Consumer behaviour
43
Konsumentenverhalten
43
Brand management
37
Markenführung
37
Kundenzufriedenheit
29
Brand image
25
Markenimage
25
Brand
17
Markenartikel
17
Dienstleistungsqualität
16
Service quality
16
Social Web
12
Social web
12
Customer integration
11
Internet marketing
11
Kundenintegration
11
Online-Marketing
11
Customer engagement
10
Brand loyalty
9
Gastronomie
8
Markentreue
8
Restaurant industry
8
Confidence
7
Vertrauen
7
Beschwerdemanagement
5
Brand experience
5
Complaint management
5
Corporate social responsibility
5
USA
5
United States
5
Viral marketing
5
Virales Marketing
5
CSR
4
Emotion
4
Gender
4
Geschlecht
4
more ...
less ...
Online availability
All
Undetermined
25
Type of publication
All
Article
33
Type of publication (narrower categories)
All
Article in journal
33
Aufsatz in Zeitschrift
33
Language
All
English
33
Author
All
Jang, Soocheong
Khan, Imran
Loureiro, Sandra Maria Correia
Han, Heesup
33
Homburg, Christian
23
Mattila, Anna S.
23
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Wong, IpKin Anthony
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Kim, Wansoo
13
Usman, Osly
13
Bilgihan, Anil
12
Klaus, Philipp
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Park, Jungkun
11
Pérez, Andrea
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Töpfer, Armin
11
Wieseke, Jan
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Rodríguez del Bosque, Ignacio A.
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Verhoef, Peter C.
10
Casidy, Riza
9
Fatma, Mobin
9
Grégoire, Yany
9
more ...
less ...
Published in...
All
International journal of hospitality management
11
Journal of retailing and consumer services
6
European business review
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
International journal of business excellence
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of promotion management : innovations in planning and applied research
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Marketing intelligence & planning
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
World review of entrepreneurship, management and sustainable development
1
more ...
less ...
Source
All
ECONIS (ZBW)
33
Showing
1
-
10
of
33
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
2
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
3
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
4
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
5
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
Corporate social responsibility and customer-citizenship behaviors : the role of customer-company identification
Fatma, Mobin
;
Khan, Imran
;
Kumar, Vikas
;
Shrivastava, …
- In:
European business review
34
(
2022
)
6
,
pp. 858-875
Persistent link: https://www.econbiz.de/10013412460
Saved in:
7
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
8
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
9
Customer experience and commitment in retailing : does customer age matter?
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305359
Saved in:
10
Gender, loyalty card membership, age, and critical incident recovery : do they moderate experience-loyalty relationship?
Khan, Imran
;
Fatma, Mobin
;
Shamim, Amjad
;
Joshi, Yatish
; …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293824
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->