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~person:"Jang, Soocheong"
~person:"Khan, Imran"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"United States"
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Customer satisfaction
United States
Beziehungsmarketing
58
Relationship marketing
58
Consumer behaviour
43
Konsumentenverhalten
43
Brand management
37
Markenführung
37
Kundenzufriedenheit
29
Brand image
25
Markenimage
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Markenartikel
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Dienstleistungsqualität
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Service quality
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Social web
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Customer integration
11
Internet marketing
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Customer engagement
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Gastronomie
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Markentreue
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Restaurant industry
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Complaint management
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Corporate Social Responsibility
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30
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Jang, Soocheong
Khan, Imran
Loureiro, Sandra Maria Correia
Han, Heesup
35
Homburg, Christian
24
Mattila, Anna S.
22
Smith, Alan D.
21
Prentice, Catherine
20
Svensson, Göran
19
Gil Saura, Irene
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Kumar, V.
14
Mittal, Vikas
14
Evanschitzky, Heiner
13
Hollebeek, Linda D.
13
Kim, Wansoo
13
Klaus, Philipp
13
Usman, Osly
13
Walsh, Gianfranco
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Stock-Homburg, Ruth
12
Tanford, Sarah
12
Wieseke, Jan
12
Balaji, M. S.
11
Bruhn, Manfred
11
Keiningham, Timothy
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Töpfer, Armin
11
Verhoef, Peter C.
11
Bang, Nguyen
10
Barnes, Donald C.
10
Beatty, Sharon E.
10
Blut, Markus
10
Bolton, Ruth N.
10
Grégoire, Yany
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
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International journal of hospitality management
12
Journal of retailing and consumer services
6
European business review : EBR ; the official journal of the International Management Centres, Europe
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Marketing intelligence & planning
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
The journal of services marketing
1
World review of entrepreneurship, management and sustainable development
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ECONIS (ZBW)
30
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1
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
2
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
3
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
4
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
5
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
7
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
8
Customer experience and commitment in retailing : does customer age matter?
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305359
Saved in:
9
Gender, loyalty card membership, age, and critical incident recovery : do they moderate experience-loyalty relationship?
Khan, Imran
;
Fatma, Mobin
;
Shamim, Amjad
;
Joshi, Yatish
; …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293824
Saved in:
10
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
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