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~person:"Jang, Soocheong"
~person:"Khan, Imran"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
Beziehungsmarketing
57
Relationship marketing
57
Consumer behaviour
42
Konsumentenverhalten
42
Brand management
36
Markenführung
36
Kundenzufriedenheit
29
Brand image
24
Markenimage
24
Brand
17
Markenartikel
17
Dienstleistungsqualität
16
Service quality
16
Social Web
12
Social web
12
Customer integration
11
Kundenintegration
11
Customer engagement
10
Internet marketing
10
Online-Marketing
10
Brand loyalty
9
Gastronomie
8
Markentreue
8
Restaurant industry
8
Confidence
7
Vertrauen
7
Beschwerdemanagement
5
Brand experience
5
Complaint management
5
Corporate Social Responsibility
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Corporate social responsibility
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United States
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Viral marketing
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Virales Marketing
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CSR
4
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21
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29
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Aufsatz in Zeitschrift
Article in journal
29
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English
29
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Jang, Soocheong
Khan, Imran
Loureiro, Sandra Maria Correia
Han, Heesup
32
Mattila, Anna S.
19
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Balaji, M. S.
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Aksoy, Lerzan
10
Bang, Nguyen
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Keiningham, Timothy
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
So, Kevin Kam Fung
9
Tanford, Sarah
9
Van Vaerenbergh, Yves
9
Ahn, Jiseon
8
Blut, Markus
8
Gong, Taeshik
8
Larivière, Bart
8
Lee, Choong-Ki
8
Prybutok, Victor R.
8
Pérez, Andrea
8
Sreejesh, S.
8
Thaichon, Paramaporn
8
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International journal of hospitality management
11
Journal of retailing and consumer services
6
European business review : EBR ; the official journal of the International Management Centres, Europe
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Marketing intelligence & planning
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
The journal of services marketing
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
29
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1
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
2
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
3
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
4
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
5
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
7
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
8
Customer experience and commitment in retailing : does customer age matter?
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305359
Saved in:
9
Gender, loyalty card membership, age, and critical incident recovery : do they moderate experience-loyalty relationship?
Khan, Imran
;
Fatma, Mobin
;
Shamim, Amjad
;
Joshi, Yatish
; …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293824
Saved in:
10
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
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