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~person:"Jang, Soocheong"
~person:"Kim, Wansoo"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"Kundenintegration"
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Search: "Customer relationship management"
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Customer satisfaction
Kundenintegration
Beziehungsmarketing
57
Relationship marketing
57
Consumer behaviour
37
Konsumentenverhalten
37
Kundenzufriedenheit
32
Brand management
24
Markenführung
24
Brand image
19
Markenimage
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Dienstleistungsqualität
18
Service quality
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Restaurant industry
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Customer integration
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Markentreue
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36
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Jang, Soocheong
Kim, Wansoo
Loureiro, Sandra Maria Correia
Han, Heesup
34
Hollebeek, Linda D.
29
Prentice, Catherine
23
Homburg, Christian
22
Mattila, Anna S.
20
Bruhn, Manfred
19
Svensson, Göran
19
Mittal, Vikas
16
Aksoy, Lerzan
15
Gil Saura, Irene
15
Kumar, V.
15
Piller, Frank T.
15
Rather, Raouf Ahmad
14
Verhoef, Peter C.
14
Hyun, Sunghyup Sean
13
Stauss, Bernd
13
Usman, Osly
13
Wong, IpKin Anthony
13
Balaji, M. S.
12
Bang, Nguyen
12
Bilgihan, Anil
12
Brodie, Roderick J.
12
Evanschitzky, Heiner
12
Gustafsson, Anders
12
Klaus, Philipp
12
Quach, Sara
12
Rahman, Zillur
12
Reichwald, Ralf
12
Stock-Homburg, Ruth
12
Wieseke, Jan
12
Blut, Markus
11
Conduit, Jodie
11
Khan, Imran
11
Töpfer, Armin
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Beatty, Sharon E.
10
Bolton, Ruth N.
10
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International journal of hospitality management
14
Journal of travel and tourism marketing
6
Journal of retailing and consumer services
3
Journal of promotion management : innovations in planning and applied research
2
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of strategic marketing
1
The journal of product & brand management
1
The journal of services marketing
1
The service industries journal
1
Tourism management : research, policies, practice
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World review of entrepreneurship, management and sustainable development
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ECONIS (ZBW)
36
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1
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
5
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
6
How brand authenticity and consumer brand engagement can be expressed in reviews : a text mining approach
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
26
(
2020
)
4
,
pp. 457-480
Persistent link: https://www.econbiz.de/10012179137
Saved in:
7
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
8
How corporate social responsibility initiatives in social media affect awareness and customer engagement
Loureiro, Sandra Maria Correia
;
Lopes, João
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 419-438
Persistent link: https://www.econbiz.de/10012179034
Saved in:
9
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
10
Halal tourism : travel motivators and customer retention
Han, Heesup
;
Al-Ansi, Amr
;
Köseoglu, Mehmet Ali
;
Lin, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10012179519
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