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~person:"Jeong, Miyoung"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Customer satisfaction"
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Beschwerdemanagement
Complaint management
Customer satisfaction
Kundenzufriedenheit
8
Consumer behaviour
4
Dienstleistungsqualität
4
Hotel industry
4
Hotellerie
4
Konsumentenverhalten
4
Service quality
4
Beziehungsmarketing
3
Relationship marketing
3
E-commerce
2
Electronic Commerce
2
Holiday behaviour
2
USA
2
United States
2
Urlaubsverhalten
2
Website
2
Arbeitskräfte
1
Arbeitsmobilität
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Behavioral intention
1
Brand image
1
Brand management
1
China
1
Customer experience
1
Empirical method
1
Empirische Methode
1
Employee engagement
1
Employee retention
1
Employee satisfaction
1
Firm performance
1
Gambling
1
Glücksspiel
1
Human Resource Management
1
IS success model
1
Interaction effect
1
Job satisfaction
1
Labour mobility
1
Leistungsmotivation
1
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English
8
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Jeong, Miyoung
Han, Heesup
67
Homburg, Christian
42
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
27
Wong, IpKin Anthony
27
Gil Saura, Irene
25
Prentice, Catherine
25
Söderlund, Magnus
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Huber, Frank
18
Balaji, M. S.
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Barnes, Donald C.
16
Frank, Björn
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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International journal of contemporary hospitality management
4
International journal of hospitality management
2
Journal of business research : JBR
1
The journal of gambling business and economics
1
Source
All
ECONIS (ZBW)
8
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1
Nonlinear effects of employee engagement and satisfaction on turnover intention
Oh, Haemoon
;
Jeong, Miyoung
;
Shin, Hyejo Hailey
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2410-2436
Persistent link: https://www.econbiz.de/10014314785
Saved in:
2
Redefining luxury service with technology implementation : the impact of technology on guest satisfaction and loyalty in a luxury hotel
Shin, Hyejo Hailey
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1491-1514
Persistent link: https://www.econbiz.de/10013164618
Saved in:
3
Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
Saved in:
4
Quality of virtual reality and its impacts on behavioral intention
Lee, Minwoo
;
Lee, Seonjeong
;
Jeong, Miyoung
;
Oh, Haemoon
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012300105
Saved in:
5
Customers' perceived website service quality and its effects on e-loyalty
Jeon, Myunghee Mindy
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011611261
Saved in:
6
Tourists' adoption of self-service technologies at resort hotels
Oh, Haemoon
;
Jeong, Miyoung
;
Baloglu, Seyhmus
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 692-699
Persistent link: https://www.econbiz.de/10009739976
Saved in:
7
Evaluating stability of the performance-satisfaction relationship across selected lodging market segments
Oh, Haemoon
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 953-974
Persistent link: https://www.econbiz.de/10008749351
Saved in:
8
Users' perceptions of two types of hotel reservation Web sites
Morosan, Cristian
;
Jeong, Miyoung
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 284-292
Persistent link: https://www.econbiz.de/10003687506
Saved in:
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