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~person:"Kayapınar, Sema"
~person:"Shahin, Arash"
~person:"Zhang, Yahua"
~subject:"Airport"
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Search: subject:"Service quality"
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Airport
Service quality
35
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Kayapınar, Sema
Shahin, Arash
Zhang, Yahua
Rupp, Nicholas G.
4
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3
DeSimone, Jeff
3
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Gomes, Carlos Francisco
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Journal of air transport management
2
International journal of productivity and quality management : IJPQM
1
LISS 2012 ; Vol. 1
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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1
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
2
An assessment of passenger experience at Melbourne Airport
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
54
(
2016
),
pp. 88-92
Persistent link: https://www.econbiz.de/10011602710
Saved in:
3
Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model
Kayapınar, Sema
;
Erginel, Nihal
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10012199895
Saved in:
4
Ranking the technical requirements of the airport for maximum passenger satisfaction
Kayapınar, Sema
;
Erginel, Nihal
-
2013
Persistent link: https://www.econbiz.de/10010188999
Saved in:
5
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
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